Lobby Ambassador

Royal Sonesta New Orleans, LA•New Orleans, LA

About The Position

The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest's arrival experience. The Lobby Ambassador monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times. This position will assist with Concierge Services, Bell Services, and Front Desk Services.

Requirements

Knowledge of Opera and internet software preferred
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor

Responsibilities

Welcome guests upon entrance and confirm reservations
May be required to run guests errands as needed
Act as the point of reference for guests who need assistance or information
Act as the first point of contact between guests and an organization
Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Coordinate Guest travel plans as needed
Greet all guest entering and exiting hotel
Hail taxi cabs and answers inquiries
Loading and unloading of guest’s cars, taxi's limos, etc.
Direct guest to front desk for check-in
Assist guests with luggage
Greet, register, and assign rooms to guests
Keeps records of room availability and guest’s accounts
Compute bills, and collect payments
Makes and confirm reservations
Assist in reservations or PBX as needed
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Maintain outstanding interpersonal relations with guests and co-workers
Contribute to building a positive team spirit
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.