Lobby Attendant

Empire State Realty Trust•New York, NY

3d•$24 - $32•Onsite

About The Position

Empire State Realty Trust is seeking a dedicated and enthusiastic Lobby Attendant to join our team. The ideal candidate will be responsible for providing exceptional service to tenants and visitors, ensuring a welcoming and secure environment at our properties.

Requirements

Positive, can-do attitude
Must obtain both Fire Life Safety Director (FLSD) and Emergency Action Plan (EAP) licensing within one (1) year of employment at this position
Must have the ability to monitor and implement all aspects of the Fire Command Station functions
Minimum 2 years’ experience in similar role
High School Diploma or equivalent
Must be available to work evenings/overtime if needed
Must be able to work on higher floors within a high-rise as needed
Must be able to lift 50 pounds
Must be able to bend, stretch, climb stairs and walk for extended periods of time

Responsibilities

Meet and greet all tenants and visitors
Check-in & issue visitor badges to all guests at the Lobby Desk via security system
Answer all incoming phone calls to the building and dispatch accordingly
Communicate information to the building staff via telephone or two-way radio
Monitor all Cameras at the Lobby Desk
Refer to the Emergency Contact Book located at the Lobby Desk in the event of an emergency and follow protocols indicated
Respond to elevator emergency intercom and report entrapments to elevator maintenance contractor and Management Office.
Prepare incident reports as directed by supervisor.
Clean Lobby Desk regularly (wipe down counter and monitors, remove excess trash)
Periodically check all Passenger Elevators and notify on-site Porters if cleaning is required
Periodically check and ensure the sidewalk in front of the building entrance is safe and clear
Report any lighting issues within the Lobby Space to the Management Office
Report any damages within the Lobby Space to the Management Office
Maintain Logbooks, including but not limited to, Elevator Service Log, 311 Call Log, Incident Log
Maintain positive working relationships with co-workers
Observe weather conditions and determine if lobby mats should be put down/picked up
Respond to elevator malfunctioning to elevator maintenance contractor as directed by supervisor
Monitor lobby for potential safety, security issues and report issues to supervisor
Provide freight elevator breaks
Work as directed by Supervisor or designee