Location General Manager

CarMax•Kenner, LA

7d•Onsite

About The Position

Location General Mgr. Trainee Position Overview The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Team Overview Leads store operations and senior management teams to drive strategy, associate development, and customer satisfaction while ensuring alignment with CarMax culture and business goals. About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Requirements

Multi-task in a high energy, fast-paced work environment
Speak, listen, and write effectively in dealings with customers and associates across departments
Read, interpret, and transcribe data in order to maintain accurate records
Make independent judgments regarding critical business decisions
Identify business opportunities and suggest improvements
5+ years management experience
Completion of CarMax provided training
Intermediate PC skills
Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
Rotating schedule with shifts that will include nights, weekends, holidays, 12-hour days
Occasional travel for meetings, training, and special assignments
Flexibility to work at multiple locations or relocate
Wear CarMax clothing (acquired through the company) at all times while working in the store

Nice To Haves

Retail management experience
Bachelor’s Degree

Responsibilities

Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
Displays financial responsibility through P&L management
Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
Interviews, hires, trains and promotes associates to support store operations and company growth
Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
Champions and implements both company and store initiatives for consistent execution and continuous improvement
Manages daily store operations by interpreting, communicating and executing policies and procedures
Resolves customer and associate issues
Facilitates and participates in meetings and conference calls