Lock Specialist

United Wholesale Mortgage•Pontiac, MI

1d•Onsite

About The Position

The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.

Requirements

6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc.
Successful track record with Client Service
Comfortable with numbers and math
Comfortable in a high production role
Strong ability to remain calm and positive in stressful situations
Resourceful when problem-solving and able to think outside of the box while following the process in place
Ability to multi-task, prioritize, and quickly solve any problems that arise
Know when to escalate an issue and to the appropriate team; strong skills in judgment calls
Ability to simplify and include all details to provide appropriate feedback
Proficient with the entire Microsoft Suite
Open to learning, willing to be coached, and able to be adapt quickly in an ever-changing industry
You thrive in a team environment. We’re one team working towards one common goal
You have a strong ability to take ownership when necessary – We call this “Thumb Pointing”
Driven with a strong work ethic who thrives on getting better every single day
High School Diploma
Onsite attendance is required and must be able to work 10am-7pm or 11am-8pm

Responsibilities

Processing lock requests such as manual locks, re-locks, and rate changes
Completing lock related Change of Circumstance requests
Monitoring inbound Lock Desk work queues to maintain SLA on all received requests
Handling inbound phone calls from internal and external clients

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi