Locker Room Attendant

Four Winds Casinos Career Site•South Bend, IN

17h•Onsite

About The Position

SUMMARY: The Locker Room Spa Attendant responsible for the smooth, efficient operation of the Locker Room and Pool Area. Provides a clean and safe spa experience. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times. Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guests do not endanger themselves with overuse of facilities (i.e., steam room, sauna, pools, etc.). Assist guests with their locker locks as needed. Adheres to Four Winds Casinos standards for guest service Refers guest problems or complaints to supervisor according to guest problem resolution policy. Keeps a daily log of activities performed to ensure that the Locker Rooms are maintained to facility standards Continually stock and upkeep lockers that have been used by guests in order to quickly assign to a new guest. Cleans all surfaces, showers stalls, restrooms and other areas in compliance with the facilities sanitation standards. Folds and stocks towels, robes, sheets and other linens in the appropriate storage areas within the facility. Assist with moving dirty or clean linen, via rolling carts from the hotel’s laundry area. Monitors and maintains steam, showers, saunas, etc., notifies Maintenance when facilities need servicing. Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately. Performs other duties assigned by the Spa Manager, including stocking of treatment rooms, and other supplies when needed. Must be alert to safety hazards to ensure guest safety and smooth operation of Locker Rooms. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The job duties referenced here may change from time to time. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED) preferred.
Must possess a positive and cooperative attitude, be able to work with a variety of people, and remain calm under pressure.
Must be able to perform a variety of responsibilities, including guest service, cleaning, and maintenance of Locker Rooms
This position requires a LEVEL 4 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to variety of situations.
Applicant must successfully complete screening for essential job functions.

Responsibilities

Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guests do not endanger themselves with overuse of facilities (i.e., steam room, sauna, pools, etc.).
Assist guests with their locker locks as needed.
Adheres to Four Winds Casinos standards for guest service
Refers guest problems or complaints to supervisor according to guest problem resolution policy.
Keeps a daily log of activities performed to ensure that the Locker Rooms are maintained to facility standards
Continually stock and upkeep lockers that have been used by guests in order to quickly assign to a new guest.
Cleans all surfaces, showers stalls, restrooms and other areas in compliance with the facilities sanitation standards.
Folds and stocks towels, robes, sheets and other linens in the appropriate storage areas within the facility.
Assist with moving dirty or clean linen, via rolling carts from the hotel’s laundry area.
Monitors and maintains steam, showers, saunas, etc., notifies Maintenance when facilities need servicing.
Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
Performs other duties assigned by the Spa Manager, including stocking of treatment rooms, and other supplies when needed.
Must be alert to safety hazards to ensure guest safety and smooth operation of Locker Rooms.