Lodging Operations Manager
About The Position
The Lodging Operations Manager oversees the day-to-day operations of the Lodging Program and serves as the primary operational leader for all lodging sites. This role is responsible for supervising onsite staff, managing daily operations, ensuring facilities are guest-ready, and delivering consistent, high-quality guest experiences. The Operations Manager leads seasonal staff onboarding and supervision, manages scheduling and coverage, oversees facility operations and maintenance execution, and handles guest communication and service recovery. Working closely with the Lodging Director, this position ensures that program standards, systems, and expectations are effectively implemented on the ground.
Requirements
- Passion for the mission of the American Alpine Club and commitment to promoting outdoor recreation, conservation, and climbing ethics
- 2+ years of demonstrated experience in management roles, preferably in a nonprofit, guest/member services, or similar organization
- Excellent leadership, team-building, and interpersonal skills
- Proven ability to develop and execute financial strategies, manage budgets, and meet established goals
- Strong problem-solving skills, with the ability to analyze complex situational information and make sound recommendations
- Exceptional written and verbal communication skills, with the ability to engage and collaborate with stakeholders at all levels
Nice To Haves
- Preferred: basic understanding of facilities management, located near a major airport
- Enjoy travel, ~25%
Responsibilities
- Staff Leadership & Supervision: Directly supervise all onsite lodging staff (caretakers, guest services, maintenance)
- Manage daily scheduling, coverage, and timekeeping
- Lead seasonal onboarding execution using Director-developed frameworks
- Conduct performance reviews for seasonal staff
- Provide coaching, feedback, and support to onsite teams
- Oversee staff housing operations and ensure compliance
- Hiring & Workforce Executions: Lead first-round interviews for seasonal positions
- Provide hiring recommendations and operational insight to the Lodging Director
- Contribute solution-oriented feedback to improve hiring and onboarding systems
- Operational Management: Serve as final authority for day-to-day operational decisions, including:
- Staffing gaps and coverage adjustments
- Guest issues and service recovery
- Emergency maintenance response
- Ensure facilities are safe, functional, clean, and guest-ready at all times
- Lead seasonal opening and closing operations
- Facilities, Maintenance & Logistics: Manage vendors, contractors, and emergency repairs in coordination with Director approval thresholds
- Execute preventive maintenance programs
- Track maintenance needs and report trends to the Lodging Director
- Manage inventory, equipment, merchandise, and asset tracking
- Guest Experience & Programming: Execute guest service standards and escalation protocols
- Own day-to-day guest communication and inbox management
- Oversee onsite programming, events, and community engagement
- Ensure brand standards and messaging are consistently implemented onsite
- Reporting, Communication & Collaboration: Provide regular operational updates, metrics, and insights to the Lodging Director
- Flag risks, gaps, and improvement opportunities proactively
- Support data collection for occupancy, staffing, maintenance, and guest experience
- Participate in program improvement projects as requested
- Additional Duties: As assigned by the Lodging Director.
Benefits
- The AAC currently offers a comprehensive benefits package including employer-paid medical (with reproductive and gender-affirming care), HSA, dental, vision, life, AD&D insurance, short- and long-term disability insurance, a wellness program, a matching 401k retirement plan, flexible work scheduling, pro deals, generous paid time off, and bonding leave. Benefits are reviewed annually and changed as needed. Team members are notified when any changes to benefits occur.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
