Logistics Account Specialist
About The Position
The Enterprise Special Services team is expanding and is in search of a talented and driven Account Specialist to enhance the shipper experience for vendors and sellers utilizing Inbound Transportation. As the company continues to innovate in transportation and logistics, there is a constant evaluation of network shipper defects and proactive improvements through shipper coaching and performance management. The role involves working directly with shippers to devise solutions and actions to enhance shipper performance metrics. Work Environment This position is 100% on-site, offering direct interaction with some of the top customers. It provides a valuable opportunity to step into a role that could lead to a full-time conversion. The environment supports learning and development, especially in hard skills, while emphasizing the importance of interpersonal and organizational competencies.
Requirements
- Account Management/Customer Service experience.
- Proficiency in Excel.
- Problem-solving skills.
- Experience in logistics, transportation, intermodal, and supply chain.
Nice To Haves
- Good relationship-building skills.
- Strong organizational abilities.
- Effective communication skills.
- Technical skills in supply chain management.
- Experience in party planning, event coordination, real estate, sales, or restaurants can be beneficial.
- 2 years of experience in Logistics, Supply Chain, or related fields preferred.
- Understanding of basic data analytical skills.
- Experience in writing documents on process improvement proposals.
- Basic knowledge of MS Excel.
- Interpersonal and customer service skills.
Responsibilities
- Monitor, verify, and present data daily.
- Overcome transportation disruptions and other barriers in real time.
- Identify root causes of transportation defects.
- Maintain daily logs on assigned shippers.
- Lead weekly calls with assigned shippers.
- Lead Daily Business Review Stand-up calls.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
