Logistics Order Fulfillment Specialist

Philips • Cambridge, MA

6d • $28 - $44 • Onsite

About The Position

Logistics Order Fulfillment Specialist (Cambridge, MA)
As an Order Fulfillment Specialist, you will coordinate sales orders across multiple channels to ensure accurate processing and timely delivery while partnering with cross-functional teams to keep operations running smoothly.

Requirements

• You’ve acquired 2+ years of experience in order management, logistics, supply chain operations, or business administration in an individual contributor role, or hold a Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field with relevant internship or project experience.
• Your skills include order management, enterprise resource planning (ERP) systems, supply chain coordination, troubleshooting operational issues, and data analysis.
• You can communicate shipment status clearly to US and International sales reps and project managers in writing.
• You possess expertise in preparing International Commercial Invoices and utilizing SAP/MBP systems for processing orders.
• You have a High School Diploma or Vocational Education, with a Bachelor’s degree in Business Administration, Supply Chain, or Operations preferred.
• You’re a detail-oriented problem solver with strong communication skills who enjoys collaborating with cross-functional teams to improve processes and deliver a positive customer experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to Cambridge, MA.

Nice To Haves

• experience with customer relationship management (CRM) tools and continuous improvement methodologies.

Responsibilities

• Coordinate the end-to-end administrative flow of sales orders - from intake through fulfillment and recognition, ensuring accuracy and compliance with established processes.
• Monitor sales orders and returns across multiple channels, proactively identifying exceptions and resolving issues to maintain efficient order fulfillment.
• Partner with internal stakeholders across logistics, planning, production, and transportation teams to resolve order discrepancies and prevent escalations.
• Facilitate weekly order book review meetings between factory and market teams to align priorities, optimize order allocation, and maintain clear communication.
• Support complex and special orders by pre-screening requirements, coordinating with manufacturing planners, and troubleshooting issues to ensure customer expectations are met.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED