Logistics Solutions Representative II - ICS

J.B. Hunt • Lansing, MI

5d

About The Position

Under routine supervision, the Logistic Solutions Representative II embodies the entrepreneurial-spirit by aggressively marketing the J.B. Hunt brand. The incumbent develops and secures a carrier base to build capacity in order to provide solutions to customers. The position also solicits business from new and existing customers to build business volume. Work duties requires developing and maintaining excellent customer relationships through daily engagement to maximize business potential. The Logistics Solutions Representative II role is responsible for a larger scope and/or complex customer-base.

Requirements

• High School Diploma/GED WITH 1-2 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed
• Strong professional communication skills applied internally and externally
• Proven experience in establishing and maintaining healthy working relationships
• Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
• Ability to process information with high levels of accuracy
• Accurately analyze situations and reach productive decisions based on informed judgment
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
• Ability to manage multiple competing priorities
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in holding people accountable and conducting difficult conversations
• Ability to perform in a stressful and high-pressure work environment

Nice To Haves

• Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 2-3 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience

Responsibilities

• Provide customer solutions by developing and managing a network of third-party carriers in order to execute customer orders (i.e., securing freight capacity, tracking & tracing loads)
• Book & appoint loads tendered from customers and trace loads as needed and handle any other customer service related duties
• Foster excellent customer relations by promptly responding to customer issues or requests
• Solicit new sales by developing leads and cold calling potential customers by marketing & promoting J.B. Hunt's service solutions
• Establishes and maintains a book of business through daily customer and/or carrier engagement activities (i.e. customer calls, emails, etc.) that lead to business growth
• Partner with internal teams to promote best in class service, ensure safety, and adhere to all operational SOPs/processes (i.e., carrier verifications, fraud prevention)
• Understand & contribute to individual & team-level profit & productivity metrics
• Remain current on supply chain information to gain understanding of market trends
• Train, mentor, and onboard junior team members

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED