Lookout Lobby Bar Supervisor

Omni Hotels & Resorts•Frisco, TX

13d•Onsite

About The Position

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable. The Lookout Lounge & Bar is a resort gathering spot featuring elevated, inspired small plates, tapas, and bar bites. Beverage highlights include sophisticated wine service and modern twists on classic cocktails with Texas swagger. All of this can be enjoyed indoors or on the patio and all with a view of the rolling Frisco Hill Country and adjoining golf courses. This team member will partner with management to ensure proper training and supervision of all restaurant staff. Delivering not only excellent service according to Omni PGA Frisco standards but also true hospitality and WOW moments.

Requirements

1 year of experience in Food and Beverage supervision or management role preferred.
Must have and maintain Texas Food Handlers and TABC certifications.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
Must be able to work in a fast paced environment and multi task.
Prior serving and cash handling experience preferred
Must be able to work flexible shifts including nights, weekends, and holidays.
Must have the ability to manage deadlines.
Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
Must have a strong attention to detail as well as strong customer service skills.
Must know emergency procedures and work to prevent accidents.
Must be able to stand and walk for an extended period of time or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
Must maintain full familiarity with menus and knowledge of beverage offerings.
Ensure all staff has completed side work checklists for dining room.
Spot check liquor pars and order daily supplies.
Monitor food and liquor requisitions
Maintain bar controls, safety and standards.
Hold pre-shift meetings and ensure department training requirements are met monthly.
Follow up on established training steps.
Handle guest comments and complaints and ensure member and guest satisfaction.
Communicate with guests and receive feedback.
Stay on the floor during peak hours. Motivating the team and assisting when needed.
Observe, teach and correct staff’s service in a professional manner.
Work closely with the culinary team to have smooth quality service
Assist manager in scheduling and forecasting both weekly and monthly.
Participate in interviewing/recruiting as needed.
Assist in monthly MOS audits.
Prepare maintenance requests and follow-up.
Maintain knowledge of the resort property and events.
Participate in department meetings and other required company training.
Perform any other duties as assigned by the restaurant management.