Adventureland Park - Loss Prevention Agent

Herschend • Altoona, IA

15d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Loss Prevention Agent is responsible for performing investigations concerned with suspected fraud or actual violations of civil, administrative, and/or criminal laws, rules, regulations or other legal requirements. We are currently looking for a: Adventureland Park - Loss Prevention Agent Roles & Responsibilities:

Requirements

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1-2 years of previous loss prevention, security, or law enforcement work experience
• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work third shift (overnight) as needed
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Must possess practical knowledge of the constitutional rights of citizens
• Ability to apply knowledge of security methods, procedures, and techniques to specific situations.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to adequately apply knowledge of investigative methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions to de-escalate and mediate volatile or hostile situations
• Ability to apply techniques to subdue violent or uncooperative people
• Ability to operate a variety of electronic equipment, such as cameras, dispatch radios, personal computers or other communication devices
• Ability to professionally and calmly deal with stressful and/or tense situations
• Ability to establish and maintain effective working relationships with associates, co-workers, representatives of other organizations, and people from diverse cultures
• Ability to comprehend and carry out verbal and written instructions
• Ability to keep detailed and accurate records and reports and maintain confidentiality for sensitive data
• Must possess strong verbal and written communication skills and be able to convey complex concepts to a wide variety of audiences
• Ability to maintain certifications as required by assignment
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away
• Ability to adequately hear a variety of conversational voice tones and pitches

Nice To Haves

• CPR/AED and First Aid certifications highly desired
• John E. Reid or Wicklander certification preferred, but not required
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Performs a wide variety of investigative work, including collecting evidence, conducting interviews, and following up on leads
• Examine the scene of crime to determine the exact nature of violations
• Search for clues and make preliminary interrogations of suspects; gather and label evidence that is found
• Interview complainants, suspects, witnesses, and other people who may have information related to crimes or suspected criminal activity
• Maintain communications with informers and surveillance over suspected law violators and participate in the surveillance of suspected violators
• Maintain investigative files and ensure that this information remains confidential
• Attend court and presents evidence and testimony, as needed
• Assemble and organize statements and evidence for presentation with park leadership, HR, or Law Enforcement agencies
• Research, collect, analyze, and integrate information to prepare criminal incident reports, data, and digital intelligence reports
• Work with law enforcement and legal officials to present analytical information in legal proceedings such as depositions and courtroom testimony
• Identify crime patterns and trends using computer databases and information from internal and external sources including external agencies, the media, social media, crime bulletins, and review of crime reports and supplements
• Utilize a variety of databases and software applications to compile statistical and criminal data to prepare draft responses, criminal statistical analysis reports, and oral and written presentations incorporating spreadsheets, maps, graphs, charts, and slides
• All other duties as assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED