Loss Prevention Manager

The New Yorker Hotel•New York, NY

About The Position

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview Receive and track packages for internal and external guests. Loss Prevention: Manage the daily Loss Prevention initiatives within the hotel ensuring both guest and team member safety and security. Duties include, but not limited to: Ensuring daily tours completed; reports effective noted and communicated; completion of daily/weekly payroll processing & scheduling; emphasize established departmental operational policies and procedures for key control, visitor logs, lost and found, etc.; thorough and effective completion of reports & investigations while ensuring proper reporting within established guidelines and time periods; encourage best practice feedback from team; drive all safety & security initiatives including monthly safety committee meetings; utilizing safety calendars for daily/weekly/monthly safety topics, etc.

Requirements

Four-year college degree preferred
Minimum of five (5) years of NYC Hospitality experience preferred in a similar role
Minimum of five (5) years of NYC Security Management experience in a union environment preferred
Hotel operations experience required in 500 room hotel
Ability to think strategically while maintaining a tactical focus required
Ability to adapt emerging best practices and industry innovation required
Ability to lead diverse teams required
Ability to manage complexity across a broad region and deliver harmonized services across areas of varying size, scale, and needs required
Self-motivated and able to work independently to find solutions
Detail-oriented with strong analytical skills
Strong communication skills, both written and oral required
Willingness to implement new initiatives, open to new ideas, can move innovative ideas to successful outcomes, and flexibility are required
Ability to build relationships and rapport with team members, guests and various NYC Government and Emergency Service departments
Valid NYS Security Guard certification
Certification in CPR/First Aid/AED required
Valid FSD/EAP required
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Proficiency in Excel, Word, Outlook
High School diploma or equivalent and/or experience in a hotel or related field preferred.
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Ability to climb and descend stairways and run.
Ability to physically deter individuals who pose a threat to employee and/or guests
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Nice To Haves

Experience in hospitality or facility/property management is a plus; experience within a branded hospitality chain/company preferred

Responsibilities

Receive and track packages for internal and external guests.
Manage the daily Loss Prevention initiatives within the hotel ensuring both guest and team member safety and security.
Ensuring daily tours completed
Reports effective noted and communicated
Completion of daily/weekly payroll processing & scheduling
Emphasize established departmental operational policies and procedures for key control, visitor logs, lost and found, etc.
Thorough and effective completion of reports & investigations while ensuring proper reporting within established guidelines and time periods
Encourage best practice feedback from team
Drive all safety & security initiatives including monthly safety committee meetings
Utilizing safety calendars for daily/weekly/monthly safety topics, etc.