Loss Prevention & Recovery Specialist I

Christian Community Credit Union•San Dimas, CA

3d•$27 - $29•Remote

About The Position

Join Christian Community Credit Union as a Full Time Loss Prevention & Recovery Specialist I and embrace an exciting opportunity to make a meaningful impact from the comfort of your own home, as this position is fully remote from AZ, CA, CO, ID, IL, KY, NC, TN, TX, or WI. You'll play a critical role in our Collections efforts, focusing on Loan Recovery and effective strategies to mitigate Bankruptcy cases. Collaborating with a passionate team, you’ll be empowered to contribute innovative solutions while honing your skills in Loss Prevention, all within a dynamic and supportive culture. As a vital member of our customer-centric organization based in San Dimas, CA, your work will help us maintain the integrity and excellence that our members expect. Enjoy competitive pay ranging from $27 to $29 per hour (based on experience), reflecting the importance of your contributions. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. This is a fantastic opportunity for those who thrive in a flexible, forward-thinking environment that values empathy and collaboration. A little about Christian Community Credit Union As of December 1, 2025, Christian Community CU (CCCU) and AdelFi merged, forming the nation's largest Christian credit union. United by a shared mission and more than six decades of service, we're expanding our reach, strengthening our offerings, and deepening our support of Christian individuals, families, ministries, and Christian-owned businesses. To date, we've donated more than $6.5 million to ministry & mission projects in the U.S. and around the globe. As a Loss Prevention & Recovery Specialist I at Christian Community Credit Union , you will play a vital role in safeguarding our assets by expertly identifying, mitigating, and recovering loan losses. This position emphasizes proactive management of both delinquent and charged-off loan accounts, allowing you to implement effective strategies for loss prevention and recovery. Through repayment plans, settlements, and legal channels, you will pursue creative solutions while ensuring compliance with regulatory standards and internal policies. Your commitment to a member-focused approach will not only enable our organization to thrive but will also reflect our core values of integrity, customer-centricity, and excellence. Join us in this dynamic role to make a tangible difference in our community and strengthen our mission of service.

Requirements

High school diploma or equivalent required
Minimum three years of collections experience within a financial institution required
Loss mitigation or loan recovery experience within a financial institution required
Knowledge of State and Federal Regulations pertaining to the area of collections required
Experience with skip tracing, repossession procedures and truth in lending required
Knowledge of word processing (Word required) and spreadsheets (Excel required)
In-depth understanding of Fair Collections Practices for consumer & commercial loans, secured/unsecured
Strong negotiation and communication skills with ability to influence repayment outcomes
Must reside in AZ, CA, CO, ID, IL, KY, NC, TN, TX, or WI, and be able to work remotely Monday-Friday, 8:00am to 5:30pm PST (flexible 40 hours per week).

Nice To Haves

Experience with legal actions, bankruptcy proceedings, small claims, and foreclosure process preferred

Responsibilities

expertly identifying, mitigating, and recovering loan losses
proactive management of both delinquent and charged-off loan accounts
implement effective strategies for loss prevention and recovery
pursue creative solutions through repayment plans, settlements, and legal channels
ensuring compliance with regulatory standards and internal policies