LTD Disability Calculation Analyst

Manulife

2d • Remote

About The Position

The National Life, Disability & Wellness Team is looking for a self-motivated Calculation Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. They will have good understanding of group disability contract language, and the impact various sources of income have on disability benefits. Strong mathematical and negotiation skills are required.

Requirements

• Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages
• Strong math skills
• Very comfortable with Office 365; most notably Excel and Word
• Able to read and interpret group insurance contracts and apply their provisions
• Exceptional communication skills, both oral and written.
• Strong negotiation skills

Nice To Haves

• Experience with Navigator is an asset
• Experience in disability benefit calculations is helpful
• Open to change and continuous improvement
• A capacity for constant learning from both success and failure

Responsibilities

• Calculate and code offsets and the adjusted LTD benefit in Navigator
• Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing.
• Follow-up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary.
• Proceed with claim recoveries in Navigator
• Collaborate with the Case Management teams to strengthen financial results.
• Work closely with other colleagues to prioritize work especially during peak times (end of year)
• Balance Doing the Right Thing for our customer but also the organization.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed