Luxury Client Concierge (High-End Resi AV, Lighting/Shading, Control, Networks)
About The Position
You Are: A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out. Your Have: A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ. Your Location: Salt Lake & Park City, UT Your Clients: High-End Homes in the Park City area Your Schedule: Full Time (40hrs/Wk) Mon-Fri from 9:00am to 5:00pm Your Manager: Scott, Director of Sales ATI’s Core Values Our Actions Matter Self Motivated Rise to the Challenge Strive for Excellence Positive and Fun Your Contribution to ATI: System Walkthrough & Training - Visit clients to demonstrate and ensure comfort operating system post install Structured Client Check-Ins: Stay in touch with the client to ensure satisfaction and answer questions System Upgrades: Guide clients through options that elevate their experience Support Plans: Know Client's plan and be able to sell/upgrade when needed Satisfaction: Deliver a "WOW" experience, each and every time. Deliver items of appreciation to foster goodwill and keep ATI front of mind Service Liaison w/ Decision Making - Be the bridge between the client and our service team. You are empowered to make the customer happy. Follow Up: Customer service calls, reviews, NPS scores ATI's Contribution to You: $75k OTE – Yup! Health, Dental & Vision Insurance Short- & Long-term disability 401K w/ 3% match $50K life insurance Paid Time Off 8 Paid Holidays Cell Phone Reimbursement
Requirements
- A trustworthy individual
- A customer service background
- Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards
- A knack for the technical (we put amazing tech in to the finest homes)
- A steady work history (3yrs between hops)
- A pleasant disposition
- High EQ
Responsibilities
- System Walkthrough & Training - Visit clients to demonstrate and ensure comfort operating system post install
- Structured Client Check-Ins: Stay in touch with the client to ensure satisfaction and answer questions
- System Upgrades: Guide clients through options that elevate their experience
- Support Plans: Know Client's plan and be able to sell/upgrade when needed
- Satisfaction: Deliver a "WOW" experience, each and every time. Deliver items of appreciation to foster goodwill and keep ATI front of mind
- Service Liaison w/ Decision Making - Be the bridge between the client and our service team. You are empowered to make the customer happy.
- Follow Up: Customer service calls, reviews, NPS scores
Benefits
- Health, Dental & Vision Insurance
- Short- & Long-term disability
- 401K w/ 3% match
- $50K life insurance
- Paid Time Off
- 8 Paid Holidays
- Cell Phone Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
