Luxury High Rise Concierge Associate- Millennium Tower
About The Position
With a legacy spanning four decades, Action Property Management has become the premier choice for homeownerâs association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management is seeking a full-time Luxury High Rise Concierge Associate to join our team at our luxury association, Millennium Tower, in San Francisco. For nearly two decades, the Millennium Tower service protocol has defined how the world's top luxury hotel brands serve their residents. Millennium's residential service has become the standard to which every other development aspires. From Valet to the Doorman to Concierge and beyond, you'll become part of providing a level of service that is unsurpassed in the luxury hospitality industry. Previously named one of the top ten luxury residential buildings in the world by Worth Magazine, Millennium Tower is a place where the true definition of an exclusive lifestyle is delivered and trends are born. We invite you to explore careers at Millennium Tower.
Requirements
- Must be over 18 years of age and successfully pass a criminal background check and drug screening.
- A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred.
- Polished and professional presentation and demeanor.
- Strong verbal and written communication.
- Familiar with MS Office applications.
- Team player.
Nice To Haves
- Experience leading a front desk team is strongly preferred.
Responsibilities
- Serve as the first point of contact for residents and guests entering the lobby or calling the association.
- Maintain a professional appearance and demeanor at all times.
- Communicate politely and clearly, both in person and over the phone.
- Possess a working knowledge of the Association's rules, policies, and procedures.
- Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.
- Review and update post orders regularly.
- Leave detailed pass downs for incoming shifts.
- Collaborate with the General Manager to resolve issues related to the Front Desk.
- Continuously seek to improve the service provided to clients.
- Provide exceptional customer service to all residents and guests.
- Address inquiries and concerns promptly and efficiently.
- Assist residents and guests with information about the Association's amenities and services.
- Work closely with other team members to ensure smooth operations at the Front Desk.
- Be flexible and ready to assist with tasks not strictly related to the job description when necessary.
Benefits
- 100% Employer Paid Health Benefits for individual + family.
- Competitive salary + annual bonus.
- Uniforms + dry cleaning services.
- 401(k) + company match.
- Paid time off plus holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
