LVN Clinical Intake

BrightStar Care of Frisco and Carrollton•Richardson, TX

23h•Onsite

About The Position

As an LVN Case Manager, you will join a professional, forward-thinking, and growth-oriented team that provides high-quality, compassionate care. We offer competitive benefits, including paid time off and optional health insurance.

Requirements

High School diploma or equivalent.
Active LVN TX license required (must be unrestricted)
Proven ability to communicate effectively with referral sources and clients.
Demonstrated skills in de-escalation, client service, and high-volume call handling.
Proficiency with web-based systems, MS Outlook, Word, and Excel.

Responsibilities

Review and process new referrals, including order and clinical documentation.
Build and maintain relationships with referral sources.
Handle inbound inquiries from clients, family members, and field team members.
Manage patient care coordination with field teams.
Oversee resource coordination, including specialty pharmacy, DME, supplies, and lab arrangements.
Provide hands-on care for troubleshooting, as needed.
Coordinate with sales acceptance of patients.
Manage documentation and participate in the on-call rotation with clinical leaders.
Collect and review client needs to support scheduling.
Deliver exceptional client service for internal and external stakeholders.
Promote continuity and safety in client care, adhering to quality standards.