M&A Integration Trainer

HUB International • Chicago, IL

1d • Remote

About The Position

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Join one of the top acquiring firms as an M&A Integration Trainer. We are seeking individuals who are passionate about adult learning, supporting the learning journey of others and delivering training tailored each acquired company. Reporting to the Manager, M&A Business Operations and Training Delivery, you will deliver training to newly acquired companies on a variety of broker management systems, point solutions, and standard business processes related to servicing client accounts. This role will be responsible for ensuring stakeholders within acquired companies and within HUB are equipped with the knowledge necessary for a smooth integration.

Requirements

• A Bachelor’s degree in adult learning, communications, education, business or related area of study preferred. In lieu of Bachelor’s degree, an applicable amount of relevant work experience will be considered
• 5-10 years of insurance industry experience
• In-person and virtual instructional delivery or facilitation preferred
• In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Applied Epic, Vertafore BenefitPoint, ImageRight, Microsoft Office, SharePoint, Skype, Go To Training, and LMS)
• Extensive knowledge of insurance and insurance brokerage operations
• Experience with M&A transition and technology transformation projects
• Exposure to adult learning principles, learner evaluation, assessment & remediation
• Exposure to formal instructional design methodologies
• Excellent written and oral communication skills, including instructional and presentation skills
• Excellent interpersonal skills, with a focus on motivational skills an positive attitude
• Ability to present ideas in business-friendly and user-friendly language
• Ability to absorb new ideas and concepts quickly
• Good analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Proven track record of incorporating the following key behaviors into day to day work: one team, build trust, customer driven, future focused, innovate daily, and be curious
• Position can be remote based or office based, with the ability to travel up to 75% between training locations required in the US, Canada and Puerto Rico

Responsibilities

• Collaborate with M&A stakeholders to plan and schedule tailored training events for business users on enterprise applications particularly insurance brokerage systems.
• Provide training on HUB-Way workflows & processes by developing and delivering instructor-led application training programs (and individual classes) in person or via Webinar.
• Collaborate with MAI team to setup training environment, user access, user acceptance testing, training scenarios and online learning solutions.
• Configure and tailor existing training materials to assist with the understanding and adoption of new infrastructure and systems for a smooth integration experience.
• Support development of appropriate courseware tools (such as job aids) along with ongoing review and assessment of existing tools, materials and documentation to identify continuous improvement opportunities.
• Respond to post “Go-Live” inquiries in an effort to assist individuals with BMS “how to” application issues
• Administer learning evaluations and assessments to ensure successful learning outcomes and integration into HUB.
• Collaborate results analysis, make recommendations for training improvement and integrate changes in curriculum and/or courses in an effort to improve CSAT results.
• Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements along with participation in any upgrade and maintenance update testing.
• Demonstrate HUB Operations and Technology Leadership Behaviors (one team, build trust, customer driven, future focused, innovate daily, and be curious) in all actions and ways of working.

Benefits

• HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level