Machine Service Technician (Mechanic) 2 - (Field Service)

Hawthorne Machinery Co.•San Diego, CA

14h•$38 - $50

About The Position

As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required.

Requirements

High school diploma or equivalent
Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
Ability to provide accurate information to lead/supervisor for quoting.
Ability to adapt to changes in the work environment;
Manages competing demands;
Changes approach or method to best fit the situation;
Deals with frequent change, delays, or unexpected events.
Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
Ability to work unsupervised efficiently and be part of a team environment.
Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
Possess basic computer knowledge and ability to use service software required in position.
Must have valid California Driver’s License with a clean record.
Shop Requirements: Valid California Class “C” driver’s license.
Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
NOTE: Some high dollar value tooling is supplied by Hawthorne.
Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Nice To Haves

Prefer to have one of the following.
Successful completion of Level One Technician program

Responsibilities

Analyze and diagnose equipment malfunctions.
Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
Perform Caterpillar updates as directed by Caterpillar, Inc.
Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
Effectively communicate with peers, leads and other staff members.
Organize a job in a logical and economical sequence.
Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
Order parts through DBS (Dealer Business System).
Enter your labor time daily (DBS).
Perform assigned work within the communicated time quoted/flat rated.
Conduct customer training in proper use of Caterpillar equipment as needed.
Complete assigned jobs to meet flat rate times with minimal to no rework.
Write service reports that accurately document diagnosis and repairs performed on a daily basis.
Attend toolbox meetings as required.
Adhere to all company policies.
Follow contamination control and OSHA/MSHA rules and regulations.
Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
Perform other duties as assigned.