Mail Center Manager - Kansas City, MO
About The Position
We are looking for a professional, upbeat Mail Center Manager to work in our Kansas City, Missouri office.There will be a two-week paid training. This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm. To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
Requirements
- Ability to work independently and handle confidential mail with absolute discretion
- Results oriented
- Strong work ethic
- Organization skills are a must
- Excellent verbal and written communication skills
- Previous experience in an office coordinator role with an emphasis in customer service
Responsibilities
- Receive mail, scan into software and file appropriately
- Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
- Answer inbound calls and in person inquiries from customers in a prompt and professional manner
- Assist customers in person to retrieve their mail in a courteous fashion
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Ensure the highest level of customer service
- Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
- Perform other customer service responsibilities to assist the corporate office during busy times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
