Mail Document Supervisor

Community Choice Financial Family of Brands • Carrollton, TX

1d • Onsite

About The Position

The Mail Document Supervisor will be responsible for overseeing and managing all aspects of Community Choice Financial's mail correspondence operations at the Corporate Office in Carrollton, TX. This role involves leading a team to ensure efficient handling of inbound/outbound mail, implementing, and maintaining tracking systems, enforcing risk and security measures, generating reports, and overseeing general management and organization of the mailroom.

Requirements

• High school diploma required
• 3-5 years of supervisory experience in mailroom operations or similar administrative role
• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Proficiency in Microsoft Office suite and mailroom management software
• Experience with process improvement and lean methodologies
• Knowledge of USPS regulations and other courier services
• Understanding of data privacy laws and information security practices
• Ability to maintain confidentiality.
• Self-starter
• Ability to work in a fast-paced environment and manage multiple priorities
• Excellent communication and interpersonal skills
• This position requires regular in-person attendance and may involve physical activities such as lifting, carrying, and operating mailroom equipment.

Responsibilities

• Supervise and train mailroom staff
• Develop and implement standard operating procedures (SOPs)
• Oversee daily operations of inbound and outbound mail processing
• Ensure compliance with PII regulations and security protocols
• Manage relationships with couriers and postal services
• Continuously improve mailroom efficiency and accuracy
• Implement and maintain digital workflow systems (e.g., SharePoint)
• Oversee reconciliation processes and chain of custody procedures.
• Manage inventory of mailroom supplies and equipment
• Develop and maintain emergency response and business continuity plans.
• Oversee suspicious mail handling procedures.
• Manage surveillance systems and security protocols.
• Generate and analyze reports on mail volume, costs, and types
• Identify and implement optimization opportunities.
• Provide regular updates to leadership on mailroom performance.
• Ensure adherence to company policies and regulatory requirements.
• Prepare for and assist with audits related to mail operations.
• Maintain accurate records for all mail transactions.

Benefits

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED