Mailroom Admin Specialist

Coast Professional•Voorhees, NJ

4d•$16 - $20•Onsite

About The Position

The Mailroom Admin Specialist position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in prescribed or slightly varied sequence, such as coding and filing documents, in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Adherence to all client and Coast policies and procedures is expected. This is a highly supervised position.

Requirements

High school diploma or GED required
Working knowledge of modern office procedures, methods, and computer equipment
Excellent communication skills
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
Successfully pass pre-employment (post offer) background check
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information.
This position requires you are eligible to be licensed as a collector in certain states.

Nice To Haves

Collection experience preferred

Responsibilities

Process all incoming and outgoing daily correspondence within client required timeframes
Document correspondence within client required timeframes
Update and maintain applicable tracking along with folder organization
Process administrative accounts (death, incarceration, bankruptcy, insolvency, etc..) according to client required timeframes
Send daily e-fax communications to client as required
Prepare applicable mail merge and/or daily letters for sending, according to client requirements
Travel to the post office to pick up and drop off mail as needed
Review accounts and schedule contact dates for follow-up calls
Prepare or update monthly and weekly reports for submission to management
Additional duties as assigned based on the Line of Business
Safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.
Secure your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.
Follow all Information Technology policies and procedures regarding the management of your system accounts and equipment.
Report any security violation immediately to management.

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
$630 to be paid towards medical health insurance per month
Health Savings Account (HSA): Available when enrolled in Bronze medical plan
Accident insurance offered
Employee life insurance (additional coverage available at employee cost) offered
Spouse and child life insurance options offered
Short and long term disability offered
Employee assistance program (EAP)
Employee referral bonuses