Mailroom Associate

SPS-North America•Schaumburg, IL

9h•$19 - $20

About The Position

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Requirements

High School Diploma (or equivalent) required.
2+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and is capable of completing projects.
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Responsibilities

Sorting non-accountable mail.
Scanning mail to customers via kodak scanner.
Sorting claims, manually folding and stuffing claim letters.
Folding claim letters on folder inserter machine.
Metering mail on a Pitney Bowes machine.
Servicing 6 copy rooms throughout the building by tidy cleaning, stocking misc. supplies, stocking paper in copy machines, 1st level trouble shooting and picking mail up.
It is possible for our customer to request special projects to be completed.
Written communication skills, great customer service, and must be able to adapt.
Provides 5-star customer service to all employees (in all forms of communication).
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
Maintains records of receipt, mailing dates, and other required information.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Acts as point of contact for company personnel on mail/package inquiries.
Submit work orders for certain requests.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors level of office supplies on the floor and replenishing and orders accordingly.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and providing guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.