Mailroom & Fulfillment Lead

SCAN Health Insurance•Long Beach, CA

2d•$22 - $38•Onsite

About The Position

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job A Mailroom Lead supports daily mailroom and fulfillment operations by leading by example while remaining fully hands-on in the work. This role is responsible for coordinating daily activities, prioritizing workloads, ensuring quality and timeliness, and serving as a first point of escalation for operational issues. The Mailroom Lead works closely with the Mailroom Supervisor to ensure service levels are met while actively performing mailroom tasks alongside the team. You Will Act as the day-to-day lead for mailroom staff during assigned shifts, ensuring work is prioritized, distributed, and completed accurately and on time. Provide real-time guidance, coaching, and directions to team members while working alongside them. Monitor daily workloads, turnaround times, and staffing needs, flag risks or delays to the Mailroom Supervisor. Serve as a first-level escalation point for operational issues, equipment problems, or quality concerns. Reinforce adherence to policies, procedures, attendance expectations, and safety standards. Assist with onboarding and training new staff; support skill development and cross-training. Performs quality checks to ensure proper template formatting, print quality, accuracy and completeness for all outgoing documents. Partner with the Supervisor on continuous improvement opportunities, workflow optimization, and process documentation. Perform all core mailroom functions, including but not limited to: printing, folding, inserting, sorting, metering mail, preparing outbound shipments and coordinating pickups and processing returned mail and reworking. Ensure materials, supplies, and inventory are properly stocked and organized. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Requirements

High School Diploma or Equivalent
2+ years of fulfillment/mailroom experience
2+ years of experience working for a healthcare company
Proficient in office and project management tools
Advanced technical skills for functional area
Advanced communication and interpersonal skills
Exceptional written, verbal, and interpersonal communication
Strategic thinking and ability to anticipate needs

Responsibilities

Act as the day-to-day lead for mailroom staff during assigned shifts, ensuring work is prioritized, distributed, and completed accurately and on time.
Provide real-time guidance, coaching, and directions to team members while working alongside them.
Monitor daily workloads, turnaround times, and staffing needs, flag risks or delays to the Mailroom Supervisor.
Serve as a first-level escalation point for operational issues, equipment problems, or quality concerns.
Reinforce adherence to policies, procedures, attendance expectations, and safety standards.
Assist with onboarding and training new staff; support skill development and cross-training.
Performs quality checks to ensure proper template formatting, print quality, accuracy and completeness for all outgoing documents.
Partner with the Supervisor on continuous improvement opportunities, workflow optimization, and process documentation.
Perform all core mailroom functions, including but not limited to: printing, folding, inserting, sorting, metering mail, preparing outbound shipments and coordinating pickups and processing returned mail and reworking.
Ensure materials, supplies, and inventory are properly stocked and organized.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

Base Pay Range: $21.78 – $37.52 Hourly
Work Mode: Onsite
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, plus 1 additional floating holiday
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
A competitive compensation and benefits program;
An annual employee bonus program;
Generous paid-time-off (PTO);
Eleven paid holidays per year;
Excellent Retirement Savings program;
A work-life balance;
An opportunity to become part of a team that makes a difference to our members and our community every day!