Mainframe Operations Manager

Wells Fargo & Company•Tempe, AZ

3d•Hybrid

About The Position

About this role: Wells Fargo is seeking a Mainframe Operations Manager in Technology as part of Platform Front Line Mainframe Operations responsible for US Dayshift incident recovery across all major Mainframe platforms. The team operates continuously throughout the year, and effective leadership is required to coordinate resources, maintain shift readiness, and ensure high‑severity events are handled quickly and accurately. In this role, you will: Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services Identify and recommend opportunities for technology operations process improvement and development Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues Instill repeatable processes that consistently meet SLAs and OLAs Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed Institute controls in partnership with Operation Risks to ensure risk management is sustainable Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives Interpret and develop policies and procedures Collaborate with and consult with peers, colleagues and multiple level managers Manage allocation of people and financial resources for technology operations Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience in Managing a Mainframe Operations support teams in a 24/7 mission critical environment
4+ years of experience with leading major incident events driving recovery, root cause analysis and improvement opportunities
2+ years of Leadership experience

Nice To Haves

4+ years of technical experience working with JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, TWS/IWS, CA-7, etc., basic IBM utilities and other Mainframe Operations technologies
Strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies, constant thrive for improving user experience, building self service capabilities, love to learn new technologies, passionate about speed of execution
Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment
Excellent communication (verbal, written and technical translation) skills
Experience in mainframe administration, operations, or related roles, with progressive leadership responsibilities
Familiarity with mainframe hardware, operating systems (e.g., z/OS), and software (e.g., IBM DB2, CICS)
Experience with mainframe performance tuning, capacity planning, and disaster recovery planning
Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively across teams and departments

Responsibilities

Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
Identify and recommend opportunities for technology operations process improvement and development
Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
Instill repeatable processes that consistently meet SLAs and OLAs
Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
Institute controls in partnership with Operation Risks to ensure risk management is sustainable
Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
Interpret and develop policies and procedures
Collaborate with and consult with peers, colleagues and multiple level managers
Manage allocation of people and financial resources for technology operations
Mentor and guide talent development of direct reports and assist in hiring talent