Maintenance Coordinator - Real Estate

Evergreen Residential Holdings, LLC•Dallas, TX

21h•Hybrid

About The Position

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us! We are looking for individuals who are experienced in Property Management operations, are passionate about customer service, and who thrive in a fast-paced environment to join our Construction team. The Maintenance Coordinator is integral in providing direct support for the market field office and participating in the support of field-level property management, including responding to resident inquiries, providing them with outstanding service, and coordinating with field operations. Please note: This position is based in our office in Dallas, TX with the opportunity to work from home one day per week. This is not a field maintenance position.

Requirements

High School graduate.
Minimum of one-year previous experience in either the single family or multi-family rental industry
Must have a valid Driver’s License.
Committed to providing outstanding customer and resident experience
Ability to handle confidential information in a professional manner
Interacts productively in person and through technology with co-workers and team members.
Excellent oral and written communication skills.
Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required
Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality
We seek applicants who are proactive, self-directed, and highly motivated.

Responsibilities

Represent the Company in a professional manner as the point of contact for resident service requests in all markets
Manage general email boxes by giving general information or re-directing as appropriate
Schedule landscaping and pool services on all newly internalized rental homes in assigned region.
Maintain an organized, consistent filing system on share drive, while following Evergreen procedures.
Coordinate service request dashboard and communicate with the Field Ops team to ensure service requests are completed in a timely fashion
Interact with residents in a professional and courteous manner and work collaboratively with team members
Maintain a high level of customer service and exhibit competency in all prospect/resident interactions - over the phone, by email, formal written communications, or in person
Create service requests for maintenance and be primary decision maker to assign service requests to internal or external resource based on company guidelines.
Assists in creating and circulation of weekly, monthly, quarterly, and annual reporting.
Other activities as assigned by your manager.