Maintenance Service Manager (Luxury Lease Up)
About The Position
We’re seeking an experienced, hands-on Service Maintenance Manager to oversee daily operations at a 283-unit luxury residential property in Santa Monica, CA. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you. What You’ll Do: Team Leadership & Training Hire, train, coach, and supervise the maintenance and janitorial team Lead daily huddles, safety meetings, and performance reviews Build a team culture based on accountability, service, and professionalism Mentor team members in both technical skills and resident service delivery Building Operations & Maintenance Oversee all maintenance, repairs, and apartment turnovers Manage preventive maintenance programs and janitorial schedules Conduct regular walkthroughs to ensure compliance and cleanliness Track KPIs, forecast inventory needs, and uphold asset and brand standards Emergency & On-Call Management Coordinate 24/7 coverage for urgent issues and emergencies Lead vendor communications during after-hours situations Remain calm and solution-focused when responding to floods, outages, and escalated service needs Resident Experience & Service Follow-Up Resolve escalated service requests with empathy and follow-through Oversee move-in orientations and follow-up satisfaction surveys Support the concierge and leasing teams in delivering a polished resident experience Vendor & Budget Oversight Manage site budgets, approve emergency purchases, and monitor ongoing costs. Review vendor contracts, track performance, and recommend upgrades Ensure all work meets safety, code, and quality expectations Site Administration & Documentation Maintain payroll, scheduling, attendance, and training records Ensure contractor compliance with building policies and standards Develop systems to support onboarding, SOPs, and knowledge sharing Cross-Team Collaboration Work closely with leasing, concierge, and lifestyle teams Align on unit readiness, amenity cleanliness, and VIP service coordination Represent the site during capital planning, project walkthroughs, and ownership meetings Special Projects & Strategic Support Lead projects that improve building systems, service quality, or team operations Act as the on-site leader in the absence of the General Manager
Requirements
- 5+ years of leadership experience in residential property maintenance, with a strong record of managing teams effectively
- Experience in Class A luxury communities with 250+ units required
- Proven success in lease-up and new development environments, including unit acceptance and turnover coordination
- Deep understanding of new construction systems and the unique maintenance needs of high-end properties
- Proficient in using Building Management System (BMS) software for monitoring building operations and improving energy performance
- Exceptionally organized, with the ability to maintain detailed notes and task tracking across multiple platforms
- Skilled in staff scheduling and shift management to ensure optimal coverage and service delivery
- EPA or HVAC certification required
- Expert knowledge of HVAC, plumbing, electrical, appliances, carpentry, emergency systems, hardware, fitness equipment, and waste systems
- Committed to delivering five-star resident service, with a solution-first attitude
- Calm, composed, and dependable in fast-paced or emergencies
- A team player who values collaboration, trust, and shared success
- Dedicated to doing the right thing—always
- Passionate about fostering an inclusive, respectful, and welcoming community
- Able to lift to 50 lbs, and stand for extended periods
Responsibilities
- Hire, train, coach, and supervise the maintenance and janitorial team
- Lead daily huddles, safety meetings, and performance reviews
- Build a team culture based on accountability, service, and professionalism
- Mentor team members in both technical skills and resident service delivery
- Oversee all maintenance, repairs, and apartment turnovers
- Manage preventive maintenance programs and janitorial schedules
- Conduct regular walkthroughs to ensure compliance and cleanliness
- Track KPIs, forecast inventory needs, and uphold asset and brand standards
- Coordinate 24/7 coverage for urgent issues and emergencies
- Lead vendor communications during after-hours situations
- Remain calm and solution-focused when responding to floods, outages, and escalated service needs
- Resolve escalated service requests with empathy and follow-through
- Oversee move-in orientations and follow-up satisfaction surveys
- Support the concierge and leasing teams in delivering a polished resident experience
- Manage site budgets, approve emergency purchases, and monitor ongoing costs.
- Review vendor contracts, track performance, and recommend upgrades
- Ensure all work meets safety, code, and quality expectations
- Maintain payroll, scheduling, attendance, and training records
- Ensure contractor compliance with building policies and standards
- Develop systems to support onboarding, SOPs, and knowledge sharing
- Work closely with leasing, concierge, and lifestyle teams
- Align on unit readiness, amenity cleanliness, and VIP service coordination
- Represent the site during capital planning, project walkthroughs, and ownership meetings
- Lead projects that improve building systems, service quality, or team operations
- Act as the on-site leader in the absence of the General Manager
Benefits
- Lots of paid time off (19+ days!) – we value your life outside of work.
- Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
- Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
- Mental health resources – such as counseling are available to our team members.
- Fertility benefits – such as surrogacy, adoption assistance and more!
- Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
- Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
