Maintenance Supervisor - Island Oaks RV Resort

NDM Hospitality Services•Glen St. Mary, FL

About The Position

The Maintenance Supervisor oversees all grounds, facilities, and maintenance operations for short term rental cabins and RV sites. This position ensures units are rent ready, maintain brand standards, and leads a team responsible for both preventative and corrective maintenance. The Supervisor performs routine inspections, coordinates repairs, conducts technical and mechanical tasks, and balances field work with administrative responsibilities. The Supervisor implements procedures, monitors daily operations, audits staff work, and ensures all maintenance activities support a safe, attractive, and well-maintained property.

Requirements

High School Diploma
Valid driver's license
5+ years of maintenance leadership experience (RV resort, campground, hotel, or multi-unit property preferred)
Strong knowledge of electrical (including 30/50-amp service), plumbing, HVAC, and general construction
Experience with water, septic, and irrigation systems preferred
Ability to read blueprints and technical manuals
Able to use hand and power tools
Excellent customer service skills in person and via the phone
Self-starter and able to innovate new processes
Able to communicate, written and oral, in English, Bilingual preferred
Flexible and long hours are sometimes required including working weekends, holidays, and hours on occasion exceeding 40+
Able to stand and work outdoors in variable climates
Able to lift up to 75 lbs
Able to walk long distances
Always maintain a warm and friendly demeanor
Effective at listening to understand and clarify concerns raised by employees, homeowners and guests
Multitask with effective time management and able to prioritize
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
Maintain confidentiality of information
Flexibility to be on call at certain times.

Nice To Haves

HVAC certification, or electrical licensing are a plus
CPO (Certified Pool Operator) license
EPA Certification
Certification or degree in management preferred
Firm knowledge of Excell and Word
Previous experience with management software
Minimum of 1 year experience as supervisor in related field

Responsibilities

Oversee all groundskeeping and landscaping activities across cabins, RV sites, and common areas.
Monitor brand standards for cleanliness, safety, and overall property appearance.
Perform grounds tasks as needed, including mowing, irrigation checks, vegetation management, and general site upkeep.
Conduct maintenance inspections of residential cabins and short-term rental units.
Document and report inspection findings, needed repairs, and required follow up.
Ensure cabins and sites are rent ready and meet all operational and brand requirements.
Perform mechanical repairs and troubleshoot electrical, plumbing, HVAC, or general maintenance issues.
Create and customize preventative maintenance schedules
Monitor and correct automation and system alerts (gates, lighting, pumps, sensors, etc.).
Identify vendor-related repairs and coordinate external service providers.
Create, assign, and close work orders while tracking progress and completion of quality.
Modify technician routes and monitor workload distribution.
Maintain high accuracy and accountability for documentation.
Provide daily leadership, coaching, and support for maintenance staff.
Audit staff work to ensure consistency and quality of completion.
Serve as Manager on Duty when the Property Manager is unavailable.
Maintain the ability and knowledge to perform any subordinate role within the department.
Monitor inventory levels of spare parts and replacement components.
Ensure tools, equipment, and supplies are available and properly maintained.
Assist with procurement and vendor coordination as needed.
Balance field work with administrative duties including scheduling, reporting, and communication with management.
Support the Manager with technician oversight, staffing needs, and procedural updates.
Participate in emergency response efforts, including after-hours or weather-related calls.