Maintenance Systems Manager - Aviation Ground Handling

Alliance Ground International • Miami, FL

21h

About The Position

AGI is seeking a Fleet Management Systems Manager (FMSM). This role is responsible for the strategy, administration, optimization, and enforcement of AGI’s maintenance management system across all company assets, including ground support equipment (GSE), fleet vehicles, industrial equipment, and facility mechanical systems. This position owns the integrity of maintenance data and system performance, including work order workflows, preventive maintenance programs, asset hierarchies, parts tracking, labor reporting, and performance analytics. The FMSM partners closely with maintenance operations, reliability, finance, and executive leadership to ensure the system drives equipment uptime, cost control, regulatory compliance, and informed capital planning in a multi-station, multi-asset environment. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Requirements

• 5+ years of experience in maintenance operations or asset management systems
• 3+ years managing or leading a CMMS or Enterprise Asset Management (EAM) system
• Bachelor’s degree in business, engineering, operations, or a related field (or equivalent experience)
• Experience supporting aviation GSE, heavy equipment, or fleet maintenance environments
• Strong understanding of PM programs, work order management, and asset lifecycle concepts
• Demonstrated ability to think in systems, processes, data, and outcomes
• Willingness to travel as needed
• Valid driver’s license and ability to obtain airport operations permits, as required
• Ability to work flexible hours, including weekends or holidays, based on operational needs
• Highly process-driven and detail-oriented
• Operationally focused with strong business acumen
• Comfortable enforcing standards and driving organizational change
• Strong systems-thinking mindset with focus on cost, reliability, and asset lifecycle
• Advanced analytics experience using Power BI, Tableau, or Excel
• Experience with CMMS / EAM platforms such as SAP PM, ManagerPlus, or similar fleet maintenance systems
• Experience with telematics (GPS) or fleet tracking systems
• Strong proficiency in Microsoft applications

Responsibilities

• System Management & Governance Serve as the subject matter expert for AGI’s Fleet Maintenance Management System (CMMS / EAM)
• Define and enforce system standards, workflows, naming conventions, and data structures
• Own system configuration, including user roles, permissions, and workflow logic
• Ensure data accuracy, discipline, and audit readiness
• Build and maintain asset hierarchies, equipment master data, PM libraries, and job plans
• Ensure 100% of maintainable assets are properly registered and structured
• Standardize maintenance strategies across equipment classes and asset types
• Parts, Inventory & Cost Control Integration Integrate the maintenance system with parts inventory, purchasing systems, and vendor management
• Ensure proper parts-to-asset linking and accurate cost tracking by asset and fleet
• Support repair versus replace analysis and lifecycle cost modeling
• Reporting, Analytics & Executive Dashboards Own KPI reporting including uptime, PM compliance, backlog health, cost per asset, and failure trends
• Build and maintain executive dashboards to support leadership decision-making
• Provide data-driven insights to support fleet replacement and capital planning
• Reliability & Continuous Improvement Partner with maintenance leadership to identify chronic failures and improve PM effectiveness
• Convert maintenance and failure data into actionable reliability strategies
• Drive continuous improvement initiatives rooted in data and system performance
• Training, Compliance & Change Management Train technicians, planners, supervisors, and managers on system usage and data standards
• Enforce compliance with regulatory requirements, internal audits, OEM programs, and company standards
• Drive a culture shift toward disciplined, data-driven maintenance practices
• Lead system upgrades, new modules, mobile maintenance tools, and system integrations
• Act as the business lead for vendors, developers, and system integrators
• Increase preventive maintenance (PM) compliance
• Improve planned vs. reactive maintenance ratios
• Reduce equipment downtime
• Improve maintenance cost visibility and control
• Improve capital planning accuracy
• Eliminate poor-quality and inconsistent system data
• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Benefits

• AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees.
• AGI also provides free uniforms and free on-the-job training to all employees.
• Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level