Maintenance Technician II

Amherst College•Atlanta, GA

14h

About The Position

The Maintenance Technician II is responsible for responding to and repairing property issues identified by our residents throughout the branch city market. This is a full-time position and reports directly to the Maintenance Lead, Supervisor, or Manager. Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered and all appropriate supplies are available Schedule daily tasks and communicate with residents on expected arrival times Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset Ensure all work orders are closed out timely (while at the home prior to next appointment) Communicate with the Austin Support Center and Maintenance Lead and/or Supervisor regarding the status and completion of repairs Responsible for documenting all completed work by taking before and after photos Track supplies and tool usage for restocking and servicing Basic knowledge of technology but the ability to learn, adapt and grow Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management An understanding of a great move in experience and performing effective pre move in audits/repairs prior to a new move in Basic level knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade, the ability to perform work internally utilizing knowledge of systems Provide exceptional customer service to MS Renewal residents Provide assistance and resources to peers as needed Maintain and understand fundamental knowledge of the business Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company, Maintenance Technician Lead Other duties as assigned

Requirements

HS Diploma or GED
Service-minded approach to all aspects of the job.
2-3 years of prior maintenance experience minimum of 1-year in maintenance with single-family or multi-family property management company
Basic knowledge of building and property management codes
Knowledge of HVAC, electrical, plumbing, carpentry, lock key and general household repairs
Must have a current and valid driver's license as you will be operating a company vehicle
Be at least 21 years old
Must be able to multi-task in a fast-paced work environment

Nice To Haves

Vocational/technical school and/or college considered a plus
One or more of HVAC, Plumbing, Electrical certification preferred
Good communication and written skills
Great organizational and customer service/satisfaction philosophy

Responsibilities

Review the calendar each day for assigned work orders to be completed.
Ensure all requested repair information is gathered and all appropriate supplies are available
Schedule daily tasks and communicate with residents on expected arrival times
Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset
Ensure all work orders are closed out timely (while at the home prior to next appointment)
Communicate with the Austin Support Center and Maintenance Lead and/or Supervisor regarding the status and completion of repairs
Responsible for documenting all completed work by taking before and after photos
Track supplies and tool usage for restocking and servicing
Basic knowledge of technology but the ability to learn, adapt and grow
Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management
An understanding of a great move in experience and performing effective pre move in audits/repairs prior to a new move in
Basic level knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade, the ability to perform work internally utilizing knowledge of systems
Provide exceptional customer service to MS Renewal residents
Provide assistance and resources to peers as needed
Maintain and understand fundamental knowledge of the business
Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company, Maintenance Technician Lead
Other duties as assigned