Maintenance Technician - Plumbing

MMS Group•Jacksonville, FL

19h

About The Position

At GoldOller, Service Technicians – Plumbing play a critical role in delivering a safe, comfortable, and high-quality living experience for our residents. This role focuses on diagnosing plumbing issues, completing repairs and installations, and ensuring plumbing systems operate efficiently across the community. You’ll work hands-on to resolve service requests such as leaks, blockages, water heater concerns, and drainage issues while also supporting the overall maintenance of the community. Your technical expertise, attention to detail, and commitment to service help ensure every home is well-maintained and ready for residents to enjoy. Through teamwork, proactive communication, and preventative maintenance practices, Service Technicians help preserve the integrity of our properties and create communities our residents are proud to call home.

Requirements

Strong troubleshooting and problem-solving skills for plumbing and maintenance issues
Proficiency using plumbing tools and equipment
Ability to read blueprints, schematics, and technical drawings
Strong organizational and multitasking abilities
Working knowledge of Fair Housing, ADA, OSHA, and local building codes
Strong communication skills and the ability to work collaboratively with residents, vendors, and team members
High school diploma or GED preferred
3–5 years of hands-on plumbing experience in residential, commercial, or multifamily settings
Minimum 1 year of multifamily or residential maintenance experience preferred
Ability to lift and carry up to 50 lbs and perform physical tasks including standing, climbing, and bending
Valid driver’s license and reliable personal vehicle
Must possess basic plumbing and maintenance tools
Experience in plumbing, electrical, carpentry, painting, and general maintenance
Knowledge of plumbing codes and safety regulations
Must have a working smartphone for work order systems and on-call duties

Nice To Haves

Experience with RealPage (OneSite/Ops Technology) is a plus
EPA Certification preferred
CPO or CAMT certification preferred
Willingness to work weekends and travel when needed

Responsibilities

Support maintenance operations by managing inventory, materials, and expenses responsibly.
Obtain approval from the Service Manager before overtime unless responding to emergencies.
Assist with move-in and move-out inspections with attention to plumbing systems, fixtures, and water heaters.
Document service requests, repairs, and resident-caused damages accurately in the work order system.
Maintain daily communication with the Service Manager regarding work order progress and property needs.
Complete all reports and software entries accurately and on time.
Maintain a professional image and positive attitude when interacting with residents, vendors, and team members.
Follow safety procedures and participate in required meetings and training.
Support fellow maintenance team members through collaboration, knowledge sharing, and teamwork.
Embrace new technology and operational processes to improve efficiency.
Foster a positive, solution-focused work environment.
Participate in safety meetings, training programs, and team meetings as required.
Diagnose and repair plumbing issues including leaks, clogs, water pressure concerns, and system malfunctions.
Install, maintain, and repair plumbing fixtures, water heaters, drainage systems, and supply lines.
Complete service requests within 24 hours whenever possible.
Respond to emergency maintenance calls, including urgent plumbing issues.
Document work orders daily with detailed notes on diagnostics, repairs, and materials used.
Perform preventative maintenance on plumbing systems and related equipment.
Maintain tools, equipment, and shop areas in an organized and professional manner.
Monitor work orders for recurring plumbing issues and report long-term concerns to the Service Manager.
Assist with coordinating outside contractors when specialized plumbing services are required.
Walk and inspect assigned property areas regularly to identify maintenance or plumbing concerns.
Help maintain common areas, breezeways, stairwells, and grounds to community standards.
Monitor for drainage issues, water leaks, irrigation concerns, or standing water.
Assist with seasonal maintenance needs such as freeze prevention and snow/ice removal where applicable.
Greet residents with professionalism, eye contact, and a friendly attitude.
Communicate clearly and courteously with residents regarding service requests.
Maintain confidentiality and professionalism when discussing maintenance matters.
Participate in resident events and support community engagement when requested.

Benefits

12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year (grows with tenure)
A Celebrate YOU Day to use for any special occasion
Comprehensive Medical, Dental, and Vision Plans (available after 60 days)
Company Paid Health Reimbursement Account
Paid Maternity Leave
Company Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
All-inclusive access to GoldOller property amenities including pools, wellness classes, and fitness centers
Company-paid certifications and licensing
And so much more!