Hotel Maintenance Technician

Melia Hotels International

12d•Onsite

About The Position

Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family. Are you ready to take the next step in your career with us? REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed. Maintenance Technician Report to: Chief of Engineering Meliá Orlando Celebration Hotel Celebration, Florida “The world is yours with Meliá”

Requirements

Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
Must be able to read, write and speak English. Other languages preferred.
Ability to understand guests' service needs.
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
Ability to focus on details.
Ability to work cohesively with co-workers as part of a team.
Only candidates with authorization to work in the U.S.A. will be considered.
At this time, no monetary relocation assistance is available.

Responsibilities

Perform repairs and maintenance for assigned area such as the interior/exterior of buildings, hotel suites, laundry facilities, kitchen equipment, lighting, heating, air conditioning (HVAC), ventilation and water treatment systems and swimming pool.
Carry out regular maintenance to each of the Guest Rooms and record action taken in work order system (EISI)
Report all unsafe conditions or malfunctioning equipment to supervisor
Secured all inventory and assets of hotel, this includes but not limited to tools, equipment’s, furniture, televisions, telephones etc.
Responsible of ensure inventory is up to par as per department and hotel policy and procedures. Inform management of any shortages or low inventory.
Respond in a prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
All record keeping must be neat, legible, filed in chronological order and be available for inspection.
Ensure any work undertaken, can be complete, the same day, so the room is saleable.
Refurbish furniture and fixtures within guest suites such as cabinets, tables, chairs, doors, counters. Paint and finish furniture and fixtures in guest suites if needed.
If a room is found to be in a condition, which would prevent it being sold, this must be reported, immediately, to Housekeeping and Reception Managers.
To respect any confidential information received regarding guests, staff and management.
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
May perform other duties as needed.
Ability to diagnose HVAC problems to determine if issue can be resolved before onsite HVAC tech is available.
Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.