Managed Payroll Representative

Greenshades Software•Jacksonville, FL

7d•Remote

About The Position

The Managed Payroll Services Representative plays a pivotal role in ensuring client satisfaction and company growth. Your expertise in payroll processes, exceptional communication skills, and ability to manage complex accounts will be instrumental in delivering high-quality payroll services, addressing client needs, and fostering long-term partnerships.

Requirements

High School Diploma, GED, or Payroll Certification or equivalent work experience
Proven experience in payroll management and client relationship management.
Knowledge of payroll processes, tax regulations, and compliance requirements is preferred
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Strong problem-solving and analytical abilities.
Proficiency in using payroll software and Microsoft Office Suite.
Detail-oriented mindset with the ability to manage multiple client accounts effectively.
Ability to adapt to changing technologies and industry trends.

Responsibilities

Client Relationship Management
Serve as the primary point of contact for assigned clients, developing and nurturing strong relationships to understand their unique payroll needs and expectations.
Service Delivery
Oversee and ensure the smooth and accurate delivery of payroll managed services to clients, adhering to agreed-upon timelines and quality standards.
Payroll Processing: Oversee the end-to-end payroll process for assigned clients, ensuring accurate and timely processing of payroll data, including salary adjustments, benefits, deductions, and timekeeping records.
Payroll Reconciliation: Perform regular audits and reconciliations to validate payroll accuracy, addressing any discrepancies promptly.
Issue Resolution
Proactively identify and address client concerns or issues, providing timely and effective solutions to maintain client satisfaction and retention.
Cross-Functional Collaboration
Collaborate with internal teams, including payroll specialists, HR, finance, and IT, to ensure seamless service delivery, troubleshoot issues, and implement process improvements.
Account Growth and Expansion
Identify opportunities to upsell and cross-sell additional payroll services and solutions based on clients' evolving needs, contributing to revenue growth.
Compliance and Regulations
Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations.
Tax Filing Review: Review and verify all payroll-related tax filings, including federal, state, and local taxes, ensuring compliance with applicable regulations.
Reporting and Analysis
Provide regular reports on service performance, client feedback, and key metrics to management, while analyzing data to identify trends and areas for improvement.
Reporting: Generate and deliver comprehensive payroll reports to clients, covering payroll summaries, tax withholdings, deductions, and other relevant data as required.
Compliance Assurance
Ensure all payroll processes are in adherence to local labor laws, tax regulations, and other statutory requirements.
Compliance Reporting: Prepare and submit required compliance reports to relevant authorities, such as tax agencies or labor departments.
Escalation Management
Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance.
Payroll Software Management
Oversee the utilization and optimization of payroll software, collaborating with the IT team to address any technical issues or software upgrades.
Recordkeeping
Maintain accurate and organized payroll records and documentation, ensuring data confidentiality and accessibility for auditing purposes.
Proactive Communications
Keep clients informed of any changes in payroll laws, regulations, or policies that may impact their business and payroll processes.