Managed Services - Value Realization Consultant - Director

PwC•Charlotte, NC

About The Position

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

Requirements

Minimum Degree Required Bachelor's Degree
Minimum Year(s) of Experience 8 year(s)

Nice To Haves

Preferred Fields of Study Accounting & Finance,Business Administration/Management
Demonstrates thought leader-level abilities as a team leader, emphasizing the following areas:
- Provides industry leading origination, deal shaping and deal construction acumen; value architecture, positioning, pricing and negotiation skills to sell VRO and other Managed Service work for our clients that delights and results in repeat business;
- Provides thought leader level deal shaping and construction acumen; value architecture, positioning, pricing and negotiation skills to win Managed Service work for PwC that is profitable and at an appropriate level of risk for the Partnership;
- Leads development of VRO pursuit strategy and coordinates interlock with senior PwC and client stakeholders, alliance partners and clients during sales and delivery phases;
- Originates and authors VRO sales and proposal content with high credibility and relevance to the buying preferences of each client;
- Acts as a steward of PwC and proactively communicates strategic recommendations that inform and influence senior PwC leadership decision-making during VRO pursuit and delivery events;
- Provides thought-leader level value identification and value tracking acumen, with an understanding of measurement in corporate systems and platforms;
- Works with VRO Lead and Value Architect to estimate and measure identified client value;
- Leads design of value tracking and value realization measures, KPIs and metrics - including articulation of practical considerations with client for success in their own environment (including but not limited to interlock with their systems, data access, governance process etc.);
- Uses existing PwC proprietary IP & assets to identify typical corporate streams of value and track;
- Uses existing PwC analytics and insight tools to monitor value realization;
- Designs/co-designs client business cases for new client initiatives, new projects and new products, services - for advocacy and approval in client’s own organization;
- Co-designs and implements business and monetization models for client to take new products/services to market, penetrate in new markets, as needed;
- Designs or coordinates the design of internal PwC business cases to ensure PwC appropriately compensated for client value creation or services affordable within existing VRO time and cost budget; and,
- Provides meaningful input into contracting during sales phase work - including but not limited baselining process design, value realization measurement, drafting of key T&Cs such as practical considerations to client’s specific organization and environment, isolation of externalities etc.