Management Consulting Manager - Tech Industry

RSM • Boston, MA

3d

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. As a Management Consulting Manager at RSM, you will work with businesses across diverse industries while managing staff to deliver projects on time, on budget, and in line with client expectations. Working on numerous projects per year, you will focus on high‑quality delivery, developing team members, and supporting senior leaders in identifying opportunities to expand work within existing clients. Working in a mutually respectful team environment helps our consultants perform at their best and advance their career and professional capabilities. RSM's Management Consulting Technology Sector Advisory Group provides strategy and advisory assistance to improve the overall operational effectiveness of Technology organizations. Key service offerings include: Customer and Channel Partner Strategy Operational Effectiveness Assessments across key functions Business process optimization Business process unification Managed services – Continuous performance improvement

Requirements

• Bachelor’s degree with concentration in Business and/or Corporate Finance
• Technology, Media, Telecom industry experience either with a consulting firm or direct within industry in an operational role
• Minimum 7 years experience working in a large organization, professional services firm, or CPA firm
• 3 years experience leading and managing project teams from sales to project closure
• Strong problem‑solving and troubleshooting skills with the ability to exercise mature judgment
• Executive presence and an understanding of stakeholder / client relationship management
• Ability to travel > 50% locally
• Strong oral and written communication skills, including presentation skills

Responsibilities

• Lead the execution of projects to help optimize key elements of a TMT company including but not limited to: Sales Operations, Renewal Management, Customer Success, Services & Support, Finance
• Strong understanding of SaaS company operations and value creation, including business process improvement, post‑merger integration support, end‑to‑end automation, and technology‑enabled transformation
• Foundational understanding of corporate finance, accounting, management reporting, and business analysis
• Contribute subject‑matter expertise in cross‑functional business processes including: Lead to Quote, Quote to Order, Renewals, Order to Cash, Customer Success, Customer Journey, Services & Support
• Bring together cross‑functional teams, support alignment around decisions, and make recommendations to client leadership on business improvements
• Drive high‑quality work within expected timeframes and on budget; monitor progress, manage risk, and ensure clients are kept informed about progress and expected outcomes
• Participate in internal and external business development activities and help identify new opportunities through various channels
• Understand firm capabilities and support expansion of client service across lines of business
• Manage engagement/project financials
• Develop industry specialization and contribute to targeting, marketing, and training activities within the industry
• Build client relationships and deliver quality client services; oversee multiple concurrent workstreams and help clients uncover additional areas of opportunity
• Contribute to the development of new products, solutions, and deliverables for the rapidly changing TMT industry
• Provide mentoring and motivate diverse client engagement teams by delivering constructive on‑the‑job coaching to team members, while fostering an innovative and inclusive team‑oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager