Management Liability - Sr UW Specialist Specialty

The Hanover Insurance Group•Atlanta, GA

2d•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Management Liability department is seeking a Specialty Underwriting Specialist to join our growing team for our Southeast territory. This is a Full-time, Exempt role. This is a Hybrid position. Position Overview/Summary: Responsible for identifying, soliciting, underwriting and selling new and renewal Specialty accounts that drive profitable growth and align with Industry Segments and Line of Business mix goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates with limited daily supervision, managing a book of business within a standard letter of authority for underwriting decisions, generally involving moderate to high technical complexity and coordination, while seeking technical direction for matters outside one’s authority or general expertise.

Requirements

Bachelor’s Degree or equivalent experience
Generally, 3-5+ years Specialty or standard commercial lines experience.
3-5+ years’ experience driving agency relationships resulting in profitable new and renewal business as well as complex accounts.
Demonstrates ability to adapt quickly to change, identify, analyze, and solve problems and willingness to being open to new and different ways of thinking.
Communication - ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment. Demonstrating ability to consult with internal and external parties on underwriting matters.
Judgment and Decision Making - Demonstrates sound judgment and decision-making within delegated authority, effectively negotiating and assessing risk. Applies expertise to determine when escalation is appropriate and confidently makes informed underwriting decisions.
Agile and Adaptive - Strong ability to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects.
Team Work and Collaboration - Consistently fosters collaboration and respect among team members. Easily adapts to the diverse interests, styles and perspective of key stakeholders. Is able to engage multiple members of a group to share information and to consider other points of view to reach objectives, consensus and/or deadlines.
Prioritization and Desk Management - Understands and seeks ways to improve the quality and results of one’s work. Monitors progress against agreed upon timeline and deliverables. Raises awareness if achievement of committed work may be compromised and actively engages in mitigating the situation.

Responsibilities

Technical Underwriting:
Thorough knowledge and understanding of business strategy (segments, general; coverage differentials; partner/non partner, etc.).
Knows and applies underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis.
Uses all appropriate underwriting tools, disciplines and strategies to ensure underwriting guidelines are followed.
Understands pricing components and rating methodology and correlates pricing to exposures.
When presented with minimal information on a risk, instinctively knows the key questions to ask to ascertain the full scope of operations and the key exposures and needed controls.
Can identify types of coverages including gaps in coverages typically provided within given operations, can explain coverages and correlating exposures and controls to agents to complete our value-added proposition.
Completes file documentation according to best practices guidelines and can clearly explain account decisions.
Portfolio Management & Financial Acumen:
Manages assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business and portfolio management goals.
Demonstrates an understanding of the market factors that can affect pricing and how it correlates to individuals book, agency’s book, the region, and countrywide.
Prepares or analyzes information on underwriting decisions, rate, underwriting requirements, company appetite, status and declinations to drive results within the assigned territory.
Demonstrates ability to properly leverage competencies, act as a resource, and build long-term, profitable and mutually beneficial relationships with agencies, internal management, and external resources.
Advocates and coordinates with Specialty departments to learn and share knowledge in cross sell opportunities to help manage portfolio/book of business.
Sales Management:
Demonstrates in-depth knowledge of Hanover’s products and appetite while clearly communicating Hanover’s position.
Operates with a franchise perspective to identify additional sales opportunities across other lines of business and customer segments, including the ability to uncover customer needs, position tailored solutions, build trust, handle objections, and close deals to drive growth and improve yield and retention ratios.
Can identify, solicit, pipeline, negotiate, and close accounts aligned with business strategy. Ability to profile assigned agency plant and to strategically market our capabilities to agents.
Builds and maintains rigorous sales practices using all systems, sales tools and disciplines outlined in the sales best practices.
Utilizes market and competitor information to enhance relationships and individual account decision making.
Keeps current on state/territory issues, regulations and trends.