Manager - Account Management (Brokerage)

Uber Freight • Chicago, IL

4h • Hybrid

About The Position

The Manager, Account Management is responsible for managing a group of clients and owns the success over an industry vertical encompassing a large portfolio of accounts. This includes supervising and working towards the career development of the account management team, providing support to the operations team and reporting to clients as needed. They are encouraged to build operational efficiency amongst their team, set and implement strategic initiatives, and demonstrate strong management and team development capabilities.
Focus on the healthy growth of large enterprise accounts, primarily within the food and CPG space.
This position must be able to work at our office in Chicago.

Requirements

• High School diploma of GED equivalent
• At least 5 years experience within transportation/logistics industry
• At least 5 years account management experience
• Held a Lead or Senior level Account Management role

Nice To Haves

• Bachelor’s degree in Supply Chain Management, logistics, or other related fields
• Advanced knowledge in modes of transportation, financial processes and P&L responsibilities
• At least 2 years People Management experience
• Knowledge of Tableau

Responsibilities

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability
• Work across functions to continually seek new solutions for team efficiency and customer logistics challenges
• Responsible for training and career development of direct reports (including 1 on 1’s, coaching, sequential performance reviews and mentoring)
• Develop and distribute customer reports and internal performance management reports
• Drive forward the future vision of Uber Freight with our product team and help sell that vision to our customers
• Rate Quotes
• Monitor and hold team accountable for all key job functions
• Establish and maintain effective relationships with all internal and external customers through professional and timely communications and inquiry responses
• Leverage knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, etc. based on Customer's shipping requirements
• Travel

Benefits

• Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.
• US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED