Manager, Account Owners
About The Position
Funnel is on a mission to make marketing data effortlessly connected, insightful, and actionable - so businesses can unlock growth without the noise. We serve thousands of customers globally and operate at the intersection of data, marketing, and business intelligence. As we scale, we’re evolving how we support and grow our customers through a unified Account Ownership model - designed to create clearer accountability, stronger customer outcomes, and more predictable revenue growth. We believe durable growth comes from customer success. We value rigor, clarity, ownership, and intellectual curiosity. And we are building a post-sales organization that reflects those standards. The Role We are hiring a Manager, Account Owners (US) to lead our Managed customer segment (excluding Strategic accounts). Account Owners are single-threaded leaders of their portfolios - responsible for product adoption, relationship health, renewals, and expansion. Rather than splitting commercial and success responsibilities across multiple roles, they own the full post-sale customer lifecycle - from onboarding and adoption through renewal and expansion. As Manager, you will lead this team as we continue scaling and refining the Account Owner model - elevating standards, strengthening execution, and building a disciplined post-sales engine. You will own and shape team-level performance across Gross Revenue Retention (GRR) and Expansion, building the systems and clarity required for predictable growth. This is a revenue leadership role within our post-sales organization - foundational to how Funnel grows.
Requirements
- 5–10+ years of SaaS experience in Customer Success, Account Management, or post-sales revenue roles.
- 3+ years of frontline leadership experience.
- Demonstrated success managing teams against retention and expansion targets.
- Strong forecasting discipline and pipeline inspection experience.
- Experience implementing or operating within structured sales methodologies.
- Track record of hiring well, coaching effectively, and managing performance rigorously.
- Executive-level communication skills and credibility with sophisticated customers.
Responsibilities
- Build and Lead a High-Performance Team
- Own Retention and Growth Outcomes
- Operationalize and Scale the Account Owner Model
Benefits
- Have a look at our Funnel benefits and perks!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
