Manager, Administrative Services - Phoenix, AZ (FT, Days)

Connections Health Solutions • Phoenix, AZ

6d

About The Position

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Requirements

• High School Diploma or equivalent
• 5 years of experience in healthcare business/financial operations
• 3 years of experience supervising employees
• Experience with behavior health and/or hospital operations and regulatory requirements
• Computer experience with demonstrated proficiency in Microsoft Office applications and Electronic Health Records (EHR) or financial/billing applications
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

Nice To Haves

• Associate’s or Bachelor’s degree in relevant social services

Responsibilities

• The Manager, Administrative Services ensures that administrative services are provided in a manner consistent with policies and procedures, regulatory guidelines, and contractual requirements.
• Assists with orientation of new staff and agency staff to network policies, procedures, and standards.
• Provides a departmental orientation that is specific to the functions of the department and the job responsibilities of the staff member.
• Ensures that all required orientation paperwork is completed, and skills are competency validated.
• Serves as a role model and mentor, providing education and leadership development to assigned staff.
• Actively participates in performance improvement activities for supervised departments per requirements of accreditation, licensure, funding, and administration.
• Represents the organization in meetings and/or presentations with regulatory entities or external stakeholders as necessary.
• Ensures the timely, accurate submission of RBHA deliverables associated with the administrative services team.
• Participates in the recruitment, interviewing, and hiring of new staff members.
• Supports timely and accurate submission of RBHA deliverables associated with the administrative services team.
• Ensures the accurate and complete documentation of individual’s demographic and financial information in appropriate medical records and/or financial applications.
• Oversees the enrollment process of 834 submissions to comply with federal and state funding requirements.
• Supports Financial Eligibility Specialist in timely filing of health insurance benefits through AHCCCS and Marketplace.
• Develops and maintains collegial working relationships with support departments including Finance and HR as well as the clinical delivery teams.
• Oversees the Title 36 process and trains staff on process as needed.
• Files Title 36 documentation with Superior Court.
• Oversees work schedule and daily activities of administrative staff.
• Supervises and facilitates employee selection, training, corrective action, and performance reviews.
• Performs all other duties as assigned.

Benefits

• Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED