Manager, Agency Services

Hancock Whitney • New Orleans, LA

2d

About The Position

The Manager, Agency Services is responsible for developing and maintaining a competitive, efficient, and compliant infrastructure to support all products offered by the Capital Markets Group. The Manager establishes strategic direction, oversees day-to-day operations, and manages the Bank’s Agency Services units, which include International Banking, Loan Syndications Operations, Derivatives, and NMTC Operations. Additionally, the Manager ensures the operational readiness of the Bank’s FX and LC Systems, S&P Global WSO Agent, and other related systems under Agency Services.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field; advanced degree preferred.
• 7 years of general banking experience with an advanced understanding of International Banking, Loan Syndications, and Derivatives Operations.
• Proven experience in team leadership, strategic planning, and operational risk management.
• Familiarity with financial systems (FX/LC systems, S&P Global WSO Agent) and related regulatory compliance standards.
• Excellent communication, organizational, and analytical skills.

Nice To Haves

• advanced degree preferred

Responsibilities

• Set strategic direction for Agency Services and lead the execution of new Capital Markets product offerings and business plans.
• Oversee operational capabilities and automated systems within Capital Markets, including resource allocation, performance monitoring, budget management, and cross-department collaboration to address operational questions or issues.
• Manage operational risk by ensuring compliance with all applicable policies and regulations and liaise with internal auditors and external regulatory bodies as required.
• Supervise and guide the Agency Services team, including hiring, training, work assignment, performance management, compensation decisions, and resolving team concerns.
• Partner with other operational and revenue-generating areas of the Bank to ensure smooth delivery and ongoing support of Capital Markets products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager