Manager, Business Intelligence

Cushman & Wakefield

23h•Remote

About The Position

Cushman & Wakefield's Client Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise. Our C&W Technology Team of Solution Leads, Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge. Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions. This is a full-time position and can be located anywhere in the United States with the ability to work from home, office, or hoteling space as required. Travel is required.

Requirements

Bachelor’s degree in Business, Engineering, Technology, or a related field
Experience leading or managing analytics, BI, or data teams
Strong client and stakeholder management experience
Hands-on experience with business intelligence and data visualization platforms
Experience with data mapping, data modeling, and analytics solution design
High level of critical thinking and sound judgment exercised daily
Strong analytical curiosity and problem-solving mindset
Excellent verbal and written communication skills
Ability to articulate complex technical and analytical concepts to non-technical audiences
Ability to select the most effective communication approach based on audience and context
Strong relationship management skills across clients, account teams, and technology partners
Ability to operate confidently in ambiguous, fast-paced, and client-facing environments

Nice To Haves

Strong experience with Power BI (including data modeling and semantic layer design)
Proficiency with SQL for data analysis and validation
Experience with ETL / data preparation tools such as Alteryx
Proficiency with Python
Experience working with Databricks or modern data platforms
Experience contributing to a BI product team or analytics platform initiative
Exposure to commercial real estate or portfolio-level data

Responsibilities

Provide leadership, guidance, and mentoring to BI analysts and account team resources
Establish best practices, standards, and repeatable processes for BI development and delivery
Provide training and enablement to account teams on BI platforms, tools, and analytics capabilities
Serve as a senior operations and sales team analytics partner to clients and account teams, managing key relationships and expectations
Advise clients on analytics strategies, including how to prioritize requests and align them with platform capabilities and long-term value
Determine appropriate responses to client requests that may be out of scope, misaligned with best practices, or not in the client’s best interest
Provide clear verbal and written updates to management and stakeholders on progress, risks, and outcomes
Lead BI platform initiatives to enhance the delivery of insights across all clients
Liaise with BI platform and solutions teams to ensure dashboard design, prototyping, and development meet business and product requirements
Partner with development teams to expand analytics offerings through dashboard proofs of concept, tabular model measure development, and product feature enhancements
Support the evolution of a governed, scalable BI ecosystem, including certified reporting and self-service analytics
Gather Continuous feedback loop to enhance operational and sales focused dashboards
Develop and maintain analytics roadmaps with clients and account teams, including scope, schedule, and investment planning
Balance immediate client reporting needs with long-term platform strategy and scalability
Proactively analyzing client portfolios to identify risks, trends, and opportunities for deeper analytical insight
Lead data assessment and data mapping exercises to support system integration and analytics initiatives
Manage intake and backlog processes, data dictionaries, report inventories, and development workflows for both client-specific and platform-level dashboards
Partner with client technology teams to understand technical requirements and ensure alignment with enterprise data platforms (including Databricks)
Drive continuous improvement in data automation, standardization, and quality
Utilize advanced analytics tools to transform data, automate workflows, and develop analytical solutions
Provide oversight on Power BI model design, performance optimization, and metric standardization
Ensure technical and process documentation is maintained across analytics initiatives
Leverage emerging AI tools like Databricks to bring cutting edge analytical delivery to the BI platform and clients