Manager, Business Operations

PayPal•San Jose, CA

About The Position

Lead complex projects of diverse scope to optimize operational processes. Participate in complex problem resolution and determine methods and procedures for new assignments. Drive global process improvements within the organization. Provide oversight and support for planning and management of financial, budget, and headcount targets. Act as a liaison between business leadership, staff, and other key partners. Influence the quality, efficiency, and effectiveness of business processes. Utilize internal and external data to provide actionable insights for business growth. Evolve the enterprise operating cadence across planning, in-year governance, performance reviews, and executive forums. Integrate planning, financial, and operational inputs into a coherent governance model that supports decision-making, execution tracking, and accountability. Define clear expectations for inputs, outputs, timing, and ownership across planning and governance processes. Ensure follow-through on strategic and operational decisions by enabling structured tracking, reviews, and escalation mechanisms. Support annual and multi-year planning while also enabling ongoing, in-year performance management against strategic priorities and targets. Improve enterprise reporting by ensuring the organization is focused on the most decision-relevant metrics, presented at the right level of detail and cadence. Develop concise, executive-ready narratives that connect performance data to strategic choices and recommended actions. Process Design, Tooling & AI Enablement Apply an AI-first lens to reporting, documentation, and workflow management --leveraging automation and copilots to accelerate insight generation and reduce cycle time. Contribute to the evolution of the enterprise tooling ecosystem supporting integrated planning and performance management. Develop and maintain playbooks, SOPs, and guidance materials that clarify how planning, governance, and performance management operate.

Requirements

6+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
5+ years of experience in operations, business operations, finance, analytics, enablement, or change management roles in large, matrixed organizations.
Demonstrated ability to operate end-to-end across planning, in-year governance, execution tracking, and reporting.
Strong analytical and synthesis skills, with experience translating data into insights and recommendations for leadership decision-making.
Proven ability to bring structure to ambiguity and design scalable operating processes.
Strong executive presence and communication skills; comfortable presenting insights and recommendations to senior leaders.
Advanced PowerPoint skills; experience working with dashboards and performance metrics.
Hands-on experience using AI tools to improve workflows, reporting, or insight generation.

Nice To Haves

Background in finance, analytics, or data strongly preferred; experience with BI tools (Tableau, Power BI) is a plus.
Experience with planning, reporting, or workflow tooling is a plus.