Manager, Business Process Engineering

Western Governors University•Salt Lake City, UT

1d•Onsite

About The Position

If you are inspired by building systems that help people thrive, this role offers the opportunity to shape the processes that power student and employee success at scale. As the Manager of Business Process Engineering, you will help WGU operationalize its mission by leading a team that engineers efficient, student‑centered processes across the university. Your work will directly influence how WGU delivers on its promise of access, quality, and outcomes. About the Institutional Portfolio Management Department Institutional Portfolio Management (IPM) sits within the CFO organization and drives strategic execution across the WGU system. The department manages portfolios of enterprise initiatives aligned to WGU’s strategic plan. IPM enables leaders to execute bold, system‑wide change by designing innovative business processes that improve productivity and scale, building enterprise capabilities in Agile Innovation and Portfolio Management, and identifying risks while driving cost efficiency and waste reduction. About the Business Process Engineering Team The Business Process Engineering (BPE) team is responsible for building and optimizing the processes that support WGU’s end‑to‑end operations. The team advances WGU’s business process maturity, creates clarity in complex systems, and designs scalable, future‑ready processes that support growth. Every BPE initiative is tied to improved student and employee experiences, operational efficiency, and enterprise-wide alignment. Role Overview The Manager of Business Process Engineering leads a team of Business Process Engineers and reports to the Vice President of Institutional Portfolio Management. This role is responsible for engineering new or re‑engineering existing processes to support WGU’s long‑term strategy and near‑term operational goals. The manager oversees process design, implementation, measurement, and continuous improvement across key portfolios while collaborating with stakeholders across the university. This is a high‑visibility role that engages in major transformation initiatives and requires strong leadership, executive communication, and technical process design expertise.

Requirements

Bachelor’s degree in an engineering discipline (industrial, service systems, mechanical, chemical, electrical, etc.).
4 years of experience in business process engineering, management, or improvement roles, including 2 years of experience in service industries such as higher education, healthcare, or hospitality.
Lean Six Sigma Black Belt or Master Black Belt certification.

Nice To Haves

Lean Silver or Gold certification (or willingness to obtain within 2–3 years).

Responsibilities

Lead and develop a team of process engineers, providing direction, coaching, and performance management to ensure high-quality execution.
Guide end‑to-end analysis of existing business processes to identify inefficiencies, friction points, and opportunities for improvement.
Partner with cross-functional teams to design, document, and implement future‑state processes and value chains that align with WGU’s strategic goals.
Use data analysis, Lean, and Six Sigma methodologies to uncover insights, support decision‑making, and drive continuous improvement.
Support organizational change management by collaborating with stakeholders and Change Managers to ensure effective adoption of new processes.

Benefits

medical, dental, vision, telehealth and mental healthcare
health savings account and flexible spending account
basic and voluntary life insurance
disability coverage
accident, critical illness and hospital indemnity supplemental coverages
legal and identity theft coverage
retirement savings plan
wellbeing program
discounted WGU tuition
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave