Manager, CAR-T Commercial Operations & Analytics

Johnson & Johnson Innovative Medicine•Horsham, PA

4d•Onsite

About The Position

Johnson & Johnson recruiting for a Manager, CAR-T Commercial Operations & Analytics, located in Horsham, PA. About Oncology Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine The Manager, CAR-T Commercial Operations & Analytics is accountable for the continued implementation of customer experience enhancements to improve the CARVYKTI® end-to-end order fulfillment platforms. This position will be responsible for collaborating with stakeholders to document the business case for system and process improvements, design the roadmap strategy for AI implementation within our order fulfillment platforms, and collect continuous voice of customer feedback.

Requirements

A minimum of a Bachelor's degree is required.
An advanced degree is helpful.
A minimum of 5 years of business experience in healthcare is required, with 2 years of experience in the pharmaceutical industry preferred
Capable of leading and prioritizing multiple projects simultaneously
Able to partner and influence across functions and organizations to drive business results
Prior experience managing a technology product is required
Prior experience working within agile development framework is required
Excellent communication skills (written and oral) and experience addressing senior management
This position is based in Horsham, PA and requires up to 10% travel

Nice To Haves

Prior healthcare marketing and/or customer-facing experience is preferred
Prior experience working with/within Salesforce applications is preferred
Prior experience working with JIRA is preferred

Responsibilities

Acts as the strategic and operational business product owner of CARVYKTI® order management platforms
Through VOC, data & analytics, and Market Research, identify new opportunities for processes and/or technical enhancements the team can deliver to facilitate a superior customer experience
Responsible for the strategic roadmap for order management platforms, inclusive of AI enablement opportunities
Responsible for ingestion of and requirements gathering for system enhancements from internal and external users
Deliver business case and value realization by ensuring enhancements are prioritized for scale, efficiency and customer experience
Measure & communicate effectiveness of process & technology improvements implemented through appropriate governance forums
Partner with training lead to ensure value of internal and external technology improvements is included within the training materials
Partner with the marketing team to bring customer facing and/or training materials through the appropriate review and approval channels (i.e. CAC, iMPROVE, etc.)
Partner with external agencies and key internal groups within the organization (Market Research, Supply Chain, J&J IT, Order Specialists)
Recommend and track metrics & KPIs to measure value of implemented enhancements that tie to improving the customer experience.
Ensure data connectivity with CARVYKTI® teams to ensure consistency / accuracy
Analyze real time system data usage to confirm value realization of enhancements
This is not a comprehensive listing of job functions. Other tasks may be assigned, as needed.