Manager - Centralized Account Development

American Express•Sunrise, FL

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated products and services. GCS is the Global leader in the Corporate Payments Solutions space and subsequently continues to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with small businesses and corporate clients to help them manage business expenses and make large purchases through proprietary payment solutions and expense management tools. The Manager, Centralized Account Development leads a team of colleagues that leverage inside sales skill to support and retain prioritized customers. This position is responsible for engaging with unmanaged clients seeking and requiring support, and proactively reaching out to customers to uncover CV growth opportunities, treat the customer, and grow customer spend. This is an exciting opportunity to work with many different business units to ensure our clients are receiving world-class support.

Requirements

Consultative selling: Effectively identifies client needs to configure solutions that address client requirements and deliver value
Closing: Overcomes objections and resistance to proposed solutions with key client decision makers
Influence & persuasion: Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Demonstrating value: Proactively and consistently demonstrates the value of partnering with American Express
Results focus: Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge: Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
High learning agility
Intellectually curious
Collaborative and growth mindset
Personal accountability
Compliance focused
Bachelor's degree or equivalent experience
Sales experience, 3 – 5 years minimum
Experience in a highly regulated industry

Nice To Haves

Experience in a cold-calling environment a plus

Responsibilities

Coach and develop a group of specialists that engage with clients for a myriad of different requests and escalations
Support overall team strategy to achieve business goals
Collect customer feedback and distribute internally to influence product development based on customer need
Navigate American Express processes and ecosystem to solve ad-hoc client needs (i.e., Credit, Risk, Underwriting, Procurement, Marketing, etc.)
Partner with Sales, Risk, Servicing, leadership and other lines of business to deliver world-class support and coordinated Client treatment.
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
Provide leadership support to all segments of CST including Vacant Portfolios, Political & Prominent, and Top Client Referrals

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities