Manager, Client Delivery

FinThrive

About The Position

Manager, Client Delivery oversees the Client Delivery team which leads execution of Government Reimbursement projects for existing, steady-state clients—spanning Cost Report and Revenue Opportunity product families (e.g., Medicare Bad Debt, DSH/S‑10, UCA, Transfer DRG, IME/GME). Our deliveries must be compliant, timely outcomes coupled with outstanding client experience – backed by a truly consultative approach. The following is a focus of the role: ensure contract scope, create structured project plans, coordinate cross‑functional teams (PMO, Data Services, Production, Audit, Sales & CSMs and Product), and drive proactive communication, milestone management, and risk mitigation. The role develops a high‑performing team, standardizes delivery processes and KPIs, drives operational excellence and superior client experience, and safeguards both revenue realization for clients and long-term relationships for FinThrive.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or related field; advanced degree preferred.
5+ years of experience in healthcare reimbursement, revenue cycle, or client delivery leadership.
Strong project management skills
Strong knowledge of Medicare/Medicaid reimbursement methodologies and CMS regulations.
Proven ability to manage complex projects and lead cross-functional teams.
Excellent communication, negotiation, and client relationship skills.
Proficiency in project management tools and Microsoft Office Suite.
Demonstrated interpersonal skills, teamwork and collaboration
Self-starter and independent thinker with the aptitude to work autonomously
Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
Display excellent problem-solving skills with all levels of internal and external clients

Responsibilities

Ensure proper assignment of client accounts to Client Delivery team
Continuously evaluate team capacity and implement the necessary adjustments to maintain high performance and balanced workload
Own delivery for assigned CR and ROM engagements, ensuring deliveries are of top quality, on-time and that client expectations are met.
Develop and maintain structured project plans, timelines, and risk mitigation strategies.
Serve as the primary escalation point for delivery issues and resolution.
Coordinate with seller, Client Success Manager (CSM) and SLT leader on escalations and hold those parties accountable
Determine when a client should be categorized as “on hold” and/or “at-risk”
Conduct regular scheduled meetings with CR and ROM clients to review progress, address concerns, and align on priorities.
Provide standard reports/presentations to clients highlighting our value and directly indicating where client assistance is required
Partner with Client Success Managers (CSMs) to identify termination opportunities and ensure proactive retention strategies.
Review invoices with clients for accuracy and transparency.
Allow the client to view us as their trusted advisor by ensuring a consultative lens with each action
Align with PMO Project Manager from the onboarding team to ensure proactive discussion and client alignment prior to contract execution to allow for smooth transition into steady state
Manage assigned client deliveries
Identify and spearhead efficiency initiatives to streamline processes, reduce cycle time, and improve quality.
Standardize delivery workflows, KPIs, and reporting across engagements.
Create and use KPIs to monitor performance of the team and make adjustments as needed
Collaborate with PMO Project Managers to ensure smooth handoff from onboarding to Client Delivery.
Lead and mentor Client Delivery team members, fostering a culture of accountability and continuous improvement.
Work with product to drive improvements and efficiencies required to optimize team operations
Performs other related duties as assigned