Manager, Client Experience
About The Position
Unlock Health is seeking a passionate and results-driven Manager, Client Experience to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.
Requirements
- Bachelor’s degree in business, marketing, or a related field
- 3+ years of experience in account management, client services, or a related role
- Healthcare industry experience required
- Strong communication, interpersonal, and problem-solving skills
- Demonstrated ability to deliver results and exceed client expectations
- Remote role with the ability to travel as needed for key client meetings
Responsibilities
- Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health
- Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
- Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
- Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions
- Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
- Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
- Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
- Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
- Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
- Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
- Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
Benefits
- Competitive Salary
- Health, Dental and Vision benefit packages to fit all types of lifestyles
- Life, Short- and Long-Term Disability Insurance paid 100% by the company
- FSA / HSA Options
- 401(K) with a generous company match program
- Flexible Paid Time Off (aka- unlimited)
- Paid Parental Leave
- Hybrid and Remote work schedules available
- Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
