Manager Clinic

CommonSpirit Health•Seattle, WA

12h

About The Position

The Clinic Manager is responsible for planning, managing and evaluating the daily operations of the assigned CHI Franciscan Health Medical Group clinic(s) in close collaboration with the Medical Director and in accordance with business objectives, internal policies/procedures and applicable regulatory requirements. Work involves proactively monitoring a variety of elements and maintaining constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner. Responsible for anticipating/planning for future changes, and works collaboratively with physicians/staff and other stakeholders to assure optimal clinic productivity/patient flow, customer service and effective allocation of resources. Work is also strongly focused on creating strong, positive and sustained inter-departmental teamwork to meet the needs of patients/providers and drive decision-making and other actions. Identifying/implementing timely performance/process improvement opportunities; 2) monitoring/reporting clinic metrics/results; 3) collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing; 4) overseeing the resolution of complaints/service issues to facilitate positive customer experience; 5) developing/administering clinic budget; 6) coordinating clinic security, risk management, disaster readiness and facilities upkeep/maintenance activities; and 4) managing/evaluating the work of clinic staff. Work requires a solid understanding of both the business and clinical side of clinic administration as well as policies/standards/procedures, quality/growth objectives and familiarity with clinic patient care services and work flow.

Requirements

Bachelor’s Degree in related field and minimum of three years leadership experience; OR five years of leadership experience in the discipline, that would demonstrate attainment of the requisite job knowledge/abilities, OR Master’s degree and no experience

Responsibilities

planning
managing
evaluating the daily operations of the assigned CHI Franciscan Health Medical Group clinic(s)
anticipating/planning for future changes
assure optimal clinic productivity/patient flow, customer service and effective allocation of resources
creating strong, positive and sustained inter-departmental teamwork
Identifying/implementing timely performance/process improvement opportunities
monitoring/reporting clinic metrics/results
collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing
overseeing the resolution of complaints/service issues to facilitate positive customer experience
developing/administering clinic budget
coordinating clinic security, risk management, disaster readiness and facilities upkeep/maintenance activities
managing/evaluating the work of clinic staff