Manager, Commercial Agent Channel Sales

Ziply Fiber•Everett, WA

5d•$75,000 - $125,000

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. The Manager, Agent Channel Sales, is responsible for selling telecommunications and network connectivity services by creating and managing the relationships with independent technology agents who sell business accounts. This role will manage a team of Channel Partner Support Specialists with duties including quoting, Salesforce data input, ordering and partner/customer updates on pending orders.

Requirements

High school diploma or GED.
Bachelor’s degree in a relevant field or equivalent work experience.
Minimum of ten (10) years in telecom or technology sales with five (5) years selling in telecom in “The Channel”.
Minimum of seven (7) years in technology sales management.
Strong prospecting, selling, and closing skills at a management level.
Must be able to demonstrate a business-to-business telecom sales record at a high level of achievement with management experience.
Experience developing and maintaining business, sales, and account plans as well as negotiating and closing complex deals.
Experience selling and managing accounts that have executive interaction where cultivating larger, strategic relationships key.
Proficiency in Salesforce.com.
Ability to travel as needed within the United States.
Has a working knowledge of Ethernet, optical waves, dark fiber, and broadband and voice services.
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Nice To Haves

Masters’ degree (MBA) preferred.

Responsibilities

Manage new sales quotes that are not served through automation, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, managing and communicating test and turn up of circuits, etc.
Ensure accurate order processing and service delivery for operations.
Design and create customer network configurations with Sales Engineering and agents.
Assist in identifying opportunities within the company's current markets with Agents.
Develop and maintain relationships with support staff within our Master Agents including engineers, access managers and other departments seeking Channel support and their leadership.
Manage a wide variety of customer support, including resolving billing issues, customer inquiries, Agent customer turn-up and general customer satisfaction and relations.
Lead QBRs with assigned large Master agents.
Manage the Channel Partner Support Specialists and report metrics on quoting and order activity.
Ensure effective communications are maintained within areas of responsibility.
Lead, identify and manage internal communication needs, disseminate information regarding relevant activities and obtain appropriate corporate approvals.
Work with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation.
Performs other duties as required to support the business and evolving organization.