Manager, Contract Onboarding, AWS Billing Contract Onboarding

Amazon • New York, NY

2d

About The Position

Are you a dynamic leader with a passion for driving excellence and operational
efficiency? Amazon Web Services (AWS) is seeking a Manager, Contract Onboarding
to join our high-performing team focused on AWS Billing Contract Onboarding. In
this role, you will play a pivotal part in ensuring seamless and efficient
onboarding processes for our customers, ultimately contributing to their success
and satisfaction.

Requirements

• 4+ years of people management experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
• Experience in people management
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience using Salesforce or other CRM tool
• Experience with Microsoft Office products and applications

Nice To Haves

• Experience designing business processes
• Experience in multiple organizational functions such as compensation, forecasting or organizational development
• Experience working within a high-growth, technology company
• Master's degree or equivalent

Responsibilities

• Lead and Inspire: Effectively communicate the team’s mission, vision, and priorities. Foster a culture of open discussion and ensure your team understands how their work contributes to organizational goals.
• Strategic and Tactical Management: Balance tactical management with strategic planning. Ensure each team member has the support needed to meet operational and developmental objectives.
• Employee Development: Actively listen to team members, value their input, and take action based on their feedback. Develop employees based on their career goals, facilitating promotions and internal transfers as appropriate.
• Onboarding and Hiring: Establish customized onboarding plans for new team members. Attract and hire top talent that enhances team capabilities.
• Delight our Customers: Evaluate mechanisms against desired objectives, drive regular enhancements, and participate in ongoing dive deeps to ensure that we keep raising the bar on timely and accurate operations.
• Roadmap Influence: Influence your team’s roadmap, reach consensus on approaches, and deliver solutions that meet business needs.
• Mentorship: Act as a mentor, primarily for roles similar to those of your reports, helping them grow and succeed.
• Detail-Oriented Leadership: Dive into details, ask the right questions, and drive customer outcomes. Lead a team in building, implementing, and managing complex solutions.
• Root Cause Resolution: Prioritize root cause resolution, enhancements, and automated testing to improve customer experience and team environment.
• Cross-Functional Collaboration: Communicate across various locales, roles, and functions. Present decisions to leaders and create clear documentation.
• Clarity and Conciseness: Ensure clear and concise verbal and written communication, fostering a shared understanding to meet business needs.
• Risk Management: Identify risks and escalate them with mitigation plans. Ensure your team operates efficiently, meets SLAs, and delivers results.
• Team Leadership: Lead your team to deliver results, manage time effectively, and recognize the contributions of all team members.
• Inclusive Culture: Create an inclusive culture that supports a diverse team. Reinforce the use of empathy and active listening to facilitate team connection.
• Operational Excellence: Identify and optimize workflows and best practices. Partner with teams to drive process improvements and operational excellence.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager